Hybrid: Digital Telecoms Leader for Resilient Networks

JAM Recruitment Ltd; Reading; Hybrid; GBP 62,000 - 93,000; Full time

Benefits offered by this job

26 days annual leave

Generous pension scheme

Performance-related pay

Cycle to Work scheme

Job summary

Thames Water is seeking a Digital Telecommunications Manager to lead the delivery of telecom services across cloud and on‑premises environments. You will manage supplier contracts, SLAs, and risk, ensuring resilient, secure, and available telecoms for field teams, contact centres, and digital platforms.

You will collaborate with architects, programme leads, and business stakeholders to drive service excellence, optimise supplier performance, and align telecom capabilities with operational goals.

Qualifications

• Extensive experience managing telecom service delivery within large or complex enterprise environments.
• Strong experience managing telecom suppliers, operational contracts, and service governance activities.
• Experience managing telecom operational support, incidents, problems, and service improvements.
• Excellent stakeholder management with ability to engage technical, operational, and business teams.

Responsibilities

• Lead the delivery and operational management of Thames Water’s digital telecommunications services across cloud and on-premises platforms.
• Manage supplier relationships and telecom service contracts, ensuring delivery against SLAs and KPIs.
• Act as the primary escalation point for telecom faults, incidents, problems, and operational service risks.
• Ensure telecom services are reliable, resilient, secure, and optimised to support business needs.
• Drive continual service improvement across telecom services and supplier performance.
• Define and support the telecom technology roadmap including 4G/5G and related technologies.
• Collaborate with digital, operational, and transformation teams to integrate new telecom technologies.

Skills

Telecom service delivery

Stakeholder engagement

Supplier governance

ITIL / Agile / Lean

Operational risk management

Education

Degree in telecommunications or related discipline

Job description

Thames Water is seeking a Digital Telecommunications Manager to lead the delivery of telecom services across cloud and on‑premises environments. You will manage supplier contracts, SLAs, and risk, ensuring resilient, secure, and available telecoms for field teams, contact centres, and digital platforms.

You will collaborate with architects, programme leads, and business stakeholders to drive service excellence, optimise supplier performance, and align telecom capabilities with operational goals.