Hybrid Customer Service Executive — Financial Services

M&G; City of Edinburgh; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A financial services firm is seeking a Customer Service Executive based in Edinburgh. In this hybrid role, you will support customers through calls and emails, contributing to the company's vision of delivering exceptional service. Ideal candidates will have strong communication skills and experience in customer service, with a focus on the financial sector. The position includes opportunities for learning and career progression while offering comprehensive benefits such as a substantial pension scheme and generous annual leave.

Benefits

Pension scheme of 18%

38 days annual leave

Health & Protection cover

Support for family leave

Qualifications

• Experience in customer service and administrative roles is preferred.
• Familiarity with handling calls in a call center environment.
• Desirable to have experience handling emails/secure messages.

Responsibilities

• Provide excellent customer/adviser experience across various products.
• Inform customers by providing product information and answering questions.
• Update customer information and create work requests for seamless service.
• Identify and embrace improvement opportunities.
• Participate in learning and development to achieve objectives.

Skills

Customer service experience

Communication skills

Call center experience

Experience with financial services

Job description

A financial services firm is seeking a Customer Service Executive based in Edinburgh. In this hybrid role, you will support customers through calls and emails, contributing to the company's vision of delivering exceptional service. Ideal candidates will have strong communication skills and experience in customer service, with a focus on the financial sector. The position includes opportunities for learning and career progression while offering comprehensive benefits such as a substantial pension scheme and generous annual leave.