Hybrid Customer Service & Administration Specialist

Allscreens Nationwide Ltd; Tees Valley; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

Brook Street is recruiting for the Department for Education in Darlington for temporary Customer Service Administrator roles. You will handle high volumes of calls and provide administrative and customer service support to local authorities and schools.

The 3‑month contracts are hybrid (3 days in the Darlington office, 2 days home-based), paying £15.09 per hour with weekly pay. Candidates should be able to deliver accurate data processing and comply with GDPR and Data Protection Act 2018.

Qualifications

• Comfortable handling high volumes of telephone calls.
• Strong administrative skills with attention to detail.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Good literacy and numeracy, with excellent communication.
• Interpersonal and collaborative working style.
• Able to manage time effectively and stay organised.
• Ownership of tasks with follow-through and problem-solving mindset.
• Ability to meet data quality standards under pressure.

Responsibilities

• Act as the first point of contact for external customers, handling calls.
• Manage high volumes of telephone communication, especially during peak periods.
• Process Service Request Forms from external stakeholders, resolving queries or escalating.
• Deliver a customer-focused Service Desk, aligned to standards and procedures.
• Ensure delivery meets SLAs, security requirements, and GDPR/data protection.
• Collect and process survey returns, identify data errors, contact providers.
• Ensure data handling meets quality standards and timescales.

Skills

Telephone handling

Administrative skills

Literacy and numeracy

Verbal and written communication

Interpersonal skills

Time management

Organisational skills

Problem-solving under pressure

Tools

Word

Excel

Outlook

Job description

Brook Street is recruiting for the Department for Education in Darlington for temporary Customer Service Administrator roles. You will handle high volumes of calls and provide administrative and customer service support to local authorities and schools.

The 3‑month contracts are hybrid (3 days in the Darlington office, 2 days home-based), paying £15.09 per hour with weekly pay. Candidates should be able to deliver accurate data processing and comply with GDPR and Data Protection Act 2018.