Customer Service Projects Lead - Hybrid Data-Driven Change

Travelodge Hotels Limited; Thame; Hybrid; GBP 49,000 - 60,000; Full time

Benefits offered by this job

Annual bonus

Contributory pension

Hybrid working

Staff discount

25 days holiday

Job summary

Travelodge Hotels Limited is seeking a Customer Service Projects & Data Manager to lead a small team, own reporting, and drive improvement across Customer Services and hotel operations. You’ll turn data and customer insights into practical solutions that deliver measurable results.

This role requires collaboration across multiple teams, delivering pilots from idea to implementation, and embedding changes into daily operations while tracking impact and outcomes.

Qualifications

• Experience delivering projects, continuous improvement or operational change.
• Analytical approach to using data to identify opportunities.
• Experience leading or developing others and improving customer experience.

Responsibilities

• Lead a small two-person team and own operational reporting.
• Drive performance insight and implement improvement projects.
• Design pilots using customer data and embed changes into day-to-day operations.
• Track impact of changes to ensure outcomes are met.
• Collaborate across teams including Hotel Operations, QA, People and Technology.

Skills

Project management

Data analysis

Stakeholder management

Customer experience

Tools

Salesforce

BI reporting

Job description

Travelodge Hotels Limited is seeking a Customer Service Projects & Data Manager to lead a small team, own reporting, and drive improvement across Customer Services and hotel operations. You’ll turn data and customer insights into practical solutions that deliver measurable results.

This role requires collaboration across multiple teams, delivering pilots from idea to implementation, and embedding changes into daily operations while tracking impact and outcomes.