Hybrid Customer Insight Analyst | Data to Action

United Utilities; Warrington; Hybrid; GBP 38,000 - 46,000; Full time

Benefits offered by this job

26 days annual leave

Pension with up to 14% employer

Performance-related bonus up to 7.5%

Company-funded healthcare plan

Flexible and hybrid working

Life assurance

Additional benefits

Job summary

United Utilities is looking for a Customer Research & Insight Analyst to turn customer feedback and data into actionable insight, helping shape services across the North West. You will join a high-performing insight team to deliver research projects, analyse complex datasets and translate findings into clear business recommendations.

You will work with the Customer Research & Insight Manager and Lead to bring data to life through engaging reports, presentations and visual storytelling,

Qualifications

• Degree-level education (or equivalent experience) in a research, statistics, social sciences, psychology, marketing or business field.
• Experience in customer insight, research, analytical or market research environments.
• Experience in either client-side insight teams or market research agencies.

Responsibilities

• Deliver customer research and insight projects to understand customer needs, behaviours and expectations.
• Analyse datasets to identify trends and opportunities for improvement and influence decisions.
• Coordinate research projects to ensure timely delivery and budget compliance.
• Present findings and recommendations to stakeholders across the organisation.
• Draft surveys and discussion guides and support the In the Flow customer community panel.

Skills

Analytical skills

Storytelling with data

Effective communication

Stakeholder engagement

Excel

SPSS

Q / Displayr

Education

Degree-level education (or equivalent) in a relevant discipline

Tools

SPSS

Q

Displayr

Job description

United Utilities is looking for a Customer Research & Insight Analyst to turn customer feedback and data into actionable insight, helping shape services across the North West. You will join a high-performing insight team to deliver research projects, analyse complex datasets and translate findings into clear business recommendations.

You will work with the Customer Research & Insight Manager and Lead to bring data to life through engaging reports, presentations and visual storytelling,