Hybrid Customer Experience Projects & Data Coordinator

Travelodge

Thame

Hybrid

GBP 27,000 - 33,000

Full time

2 days ago

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Benefits offered by this job

Annual bonus

Pension scheme

Hybrid work

Hotel booking discount

Holiday entitlement

Job summary

Travelodge is seeking a Customer Service Projects & Data Coordinator in the United Kingdom to turn customer feedback and performance data into practical improvements. You’ll analyze trends, investigate issues and support projects across Customer Services and Complaints to enhance the customer experience.

You’ll work with the Customer Service Projects & Data Manager on operational reporting, pilots and continuous improvement, collaborating with frontline teams and leaders to test ideas and turn

Qualifications

Must have strong customer service or operational experience with a track record of using data to drive improvements.
Analytical mindset with ability to translate feedback into actionable changes.
Comfortable communicating with colleagues at all levels and turning insights into actions.

Responsibilities

Perform operational reporting and performance analysis to support Customer Services and Complaints.
Lead or support pilots, trials and continuous improvement projects.
Collaborate with frontline colleagues and leaders to test ideas and implement practical changes.
Utilise data to identify trends and opportunities to improve the customer experience.

Skills

Customer service

Data analysis

Problem solving

Communication

Tools

Salesforce

Excel

Google Sheets

Job description

You’ll work with the Customer Service Projects & Data Manager on operational reporting, pilots and continuous improvement, collaborating with frontline teams and leaders to test ideas and turn

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