Hybrid Customer Experience Advisor – Beauty Tech

The Beauty Tech Group Trading Limited; Manchester; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

33 days holiday

Holiday Buy scheme

Auto enrolment pension

Free parking

Staff discounts

Cycle to Work

EV/tech schemes

Assisted studies

Employee Assistance Programme

Enhanced family leave

Social events

Job summary

The Beauty Tech Group Trading Limited is a fast-growing UK beauty tech business that serves customers across its brands, including CurrentBody Skin, ZIIP Beauty, and Tria Laser. The Customer Service Advisor role is the first point of contact via email, live chat, and WhatsApp, helping customers maximise their use of cutting-edge beauty technology.

You will handle orders, deliveries, product questions, and account queries, while logging interactions in our helpdesk system and ensuring SLA targets

Qualifications

• Previous experience in a customer-facing role — CS, retail, or hospitality.
• A background or genuine interest in the beauty and skincare industry is highly desirable.
• Excellent written communication — clear, warm, and professional.
• Comfortable working at pace across multiple channels simultaneously.
• High attention to detail when logging and categorising tickets.
• A positive attitude and genuine care for the customer experience.
• Familiarity with helpdesk tools is a bonus but not essential — we'll train you.

Responsibilities

• Handle first-touch customer queries via email, live chat, and WhatsApp for orders, deliveries, product questions, and accounts.
• Triage and route complex queries to the appropriate team (returns, admin, social).
• Maintain first reply time and SLA targets across all channels.
• Log and categorise tickets in Dixa accurately every time.
• Handle Amazon CS queries within the 24-hour SLA window.
• Flag volume spikes, trends, or recurring issues to the Team Leader.
• Escalate queries beyond your resolution capability promptly.

Skills

Customer service

Written communication

Multichannel support

Attention to detail

Problem solving

Positive attitude

Helpdesk tools

Tools

Dixa

Job description

The Beauty Tech Group Trading Limited is a fast-growing UK beauty tech business that serves customers across its brands, including CurrentBody Skin, ZIIP Beauty, and Tria Laser. The Customer Service Advisor role is the first point of contact via email, live chat, and WhatsApp, helping customers maximise their use of cutting-edge beauty technology.

You will handle orders, deliveries, product questions, and account queries, while logging interactions in our helpdesk system and ensuring SLA targets