Customer Service Advisor

The Beauty Tech Group; Manchester; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

33 days holiday

Pension scheme

Free parking

Staff discounts

Cycle to Work

EV/tech schemes

Study support

Employee assistance programme

Social events

Job summary

The Beauty Tech Group is a fast-growing beauty tech business in the UK, hosting brands such as CurrentBody Skin, ZIIP Beauty, and Tria Laser. You will be the first point of contact for customers across email, live chat, and WhatsApp, handling orders, product questions, and account queries with a friendly, professional approach.

You’ll triage complex queries, log tickets in Dixa, and maintain SLA targets while working across multiple channels.

Qualifications

• Previous experience in a customer-facing role — CS, retail, or hospitality.
• A background or genuine interest in the beauty and skincare industry is highly desirable.
• Excellent written communication — clear, warm, and professional.
• Comfortable working at pace across multiple channels simultaneously.
• High attention to detail when logging and categorising tickets.
• A positive attitude and genuine care for the customer experience.
• Familiarity with helpdesk tools is a bonus but not essential — we'll train you.

Responsibilities

• Handle all first-touch customer queries via email, live chat, and WhatsApp — covering orders, deliveries, product questions, and account queries.
• Triage and route complex or specialist queries to the appropriate team (returns, admin, social).
• Maintain first reply time and SLA targets across all channels.
• Accurately log and categorise all tickets in Dixa — every time, without exception.
• Handle Amazon CS queries within the 24-hour SLA window.
• Flag unusual volume spikes, query trends, or recurring issues to your Team Leader.
• Escalate any query beyond your resolution capability to your TL promptly.

Skills

Customer-facing experience

Beauty industry interest

Written communication

Multi-channel support

Attention to detail

Positive attitude

Helpdesk tools familiarity

Job description

Join one of the UK's fastest-growing beauty tech businesses as a Customer Service Advisor. You'll be the first point of contact for our customers via email, live chat, and WhatsApp — helping them get the most from world-class beauty technology across CurrentBody Skin, ZIIP Beauty, and Tria Laser.

What you’ll be doing:

• Handle all first-touch customer queries via email, live chat, and WhatsApp — covering orders, deliveries, product questions, and account queries.
• Triage and route complex or specialist queries to the appropriate team (returns, admin, social).
• Maintain first reply time and SLA targets across all channels.
• Accurately log and categorise all tickets in Dixa — every time, without exception.
• Handle Amazon CS queries within the 24-hour SLA window.
• Flag unusual volume spikes, query trends, or recurring issues to your Team Leader.
• Escalate any query beyond your resolution capability to your TL promptly.

Skills, knowledge & expertise:

• Previous experience in a customer-facing role — CS, retail, or hospitality.
• A background or genuine interest in the beauty and skincare industry is highly desirable.
• Excellent written communication — clear, warm, and professional.
• Comfortable working at pace across multiple channels simultaneously.
• High attention to detail when logging and categorising tickets.
• A positive attitude and genuine care for the customer experience.
• Familiarity with helpdesk tools is a bonus but not essential — we'll train you.

Why work at The Beauty Tech Group:

At The Beauty Tech Group, we’re redefining the future of beauty by bringing cutting edge technology into homes around the world. Born from CurrentBody and now home to category leading brands including CurrentBody Skin, ZIIP Beauty, Tria Laser, and CurrentBody Skin: The Clinic, we innovate at pace to create transformative devices and skincare solutions used globally.

Our brands combine clinical credibility with consumer focused design, spanning LED, radio frequency, microcurrent, and laser technologies, and are trusted by customers in over 80 countries.

Working here means building your career in an environment where you’re empowered to develop deep expertise, take ownership of your impact and think big as part of a fast growing, ambitious business. We’re looking for exceptional people to join us at an exciting stage and help shape the next generation of beauty technology brands.

What is in it for me:

• Shift pattern: Monday, Tuesday, Thursday, Friday (office) 8-4:30, Wednesday work from home and 1 in 3 weekends 8-4:30 Saturday and Sunday with a scheduled rota day off for both days.
• 33 days holiday (increasing with service) + Holiday Buy scheme
• Auto enrolment pension scheme
• Free parking
• Staff discounts across CurrentBody Skin, ZIIP Beauty, and Tria Laser
• Cycle to Work, and EV/tech schemes
• Supported studies, employee Assistance Programme and enhanced family leave
• Social events, office brunches and career development opportunities

At The Beauty Tech Group we are committed to a diverse and inclusive workplace and welcome applications from all backgrounds.