Hybrid Credit Resolution Specialist

VF Outdoor; Nottingham; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Employee discount

Pension scheme

Cycle to work

Health benefits

EAP

Holiday entitlement

Onsite parking

Job summary

VF Corporation in Nottinghamshire is seeking a Credit Resolution Coordinator to manage a portfolio of customer accounts across VF brands such as The North Face, Timberland, Vans and Napapijri to name just a few. You'll investigate and resolve claims related to invoices, shipments, and contracts, collaborating with internal teams to improve cash flow and ensure timely resolutions.

You will monitor open items, document root causes, and contribute to continuous improvement of the end‑to‑end

Qualifications

• Love communicating - build relationships, answer questions, communicate by video, as well as by email and messaging.
• A proactive approach to your work and willingness to learn new skills.
• A team player able to build and maintain relationships at all levels.
• Highly organized and conscientious as well as thorough and methodical in your work.
• Great problem solving skills.
• Happy to work with numbers and data every day.
• Use your IT skills to your advantage each and every day. Some working knowledge of MS Excel would be highly beneficial, but we can teach you!

Responsibilities

• Manage your portfolio of customers daily, using both internal systems and customer platforms to ensure data accuracy and up‑to‑date account status.
• Investigate, analyse, and resolve claims and disputes, such as pricing issues, delivery discrepancies, short payments, returns, and other deduction-related queries.
• Collaborate with cross‑functional teams (Sales, Logistics, Customer Operations, and Credit) to obtain information, validate claims, and drive timely resolution, by attending meetings, maintaining clear communication, and jointly developing strategies to reduce recurring issues.
• Monitor open items and deductions, ensuring proper documentation, root-cause identification, and alignment with VF policies.
• Contribute to continuous improvement, bringing forward fresh ideas to streamline processes, reduce disputes, and enhance the claims management workflow.]

Skills

Communication

Proactive

Teamwork

Organization

Problem solving

Numbers

Tools

MS Excel

Job description

VF Corporation in Nottinghamshire is seeking a Credit Resolution Coordinator to manage a portfolio of customer accounts across VF brands such as The North Face, Timberland, Vans and Napapijri to name just a few. You'll investigate and resolve claims related to invoices, shipments, and contracts, collaborating with internal teams to improve cash flow and ensure timely resolutions.

You will monitor open items, document root causes, and contribute to continuous improvement of the end‑to‑end