Public Complaints Investigator (Hybrid)

LGSCO; Coventry; Hybrid; GBP 45,000 - 54,000; Full time

Benefits offered by this job

Hybrid Working

Job summary

LGSCO is recruiting an Investigator in a role that involves assessing and investigating complaints from the public. The position operates in a hybrid environment, with offices in Coventry or York and options for home-based work as required for team meetings and training.

The Investigator will handle complex cases, require strong analytical and communication skills, and work under pressure to meet deadlines while maintaining impartiality and high professional standards.

Qualifications

• Ability to assess and investigate complaints with impartiality.
• Strong written and spoken communication in plain English.
• Ability to manage competing priorities and meet deadlines.

Responsibilities

• Assess and investigate complaints made to the LGSCO, acting with delegated authority.
• Collaborate with team members and contribute to group and project work.
• Communicate decisions clearly in plain English and maintain high standards of performance.

Skills

Analytical thinking

Communication skills

Resilience under pressure

Prioritisation

Job description

LGSCO is recruiting an Investigator in a role that involves assessing and investigating complaints from the public. The position operates in a hybrid environment, with offices in Coventry or York and options for home-based work as required for team meetings and training.

The Investigator will handle complex cases, require strong analytical and communication skills, and work under pressure to meet deadlines while maintaining impartiality and high professional standards.