Hybrid Content Delivery Leader: Governance & CMS

Cancer Research UK; Greater London; Hybrid; GBP 48,000 - 56,000; Full time

Benefits offered by this job

Generous benefits package

Career development opportunities

High‑quality tools

Job summary

Cancer Research UK is looking for a Senior Content Operations Manager to lead the Content Delivery and Support team, driving governance, process improvements and high‑quality content across CRUK’s digital channels. You’ll balance workloads, collaborate with Strategy, UX, Analytics and Product teams, and guide editors with CMS guidance and best practices.

The role is office‑based in Stratford, London with 1–2 days in the office weekly and a generous benefits package.

Qualifications

• Experience leading content operations within a large organisation.
• Proven track record of coaching and developing high‑performing teams.
• Experience designing and improving operational processes, workflows and service delivery models.
• Strong knowledge of content governance and lifecycle management.
• Experience conducting content audits and embedding content standards.

Responsibilities

• Lead and develop the Content Delivery and Support team, fostering an inclusive, high‑performing culture.
• Oversee the Content Excellence function request and triage service to prioritise and deliver requests.
• Manage workload, capacity planning and resource allocation across competing priorities.
• Improve content operations, workflows and governance for scalable management.
• Drive content audits, governance and lifecycle management to ensure accuracy and quality.

Skills

People management

Content operations

Governance

CMS guidance

Stakeholder management

Data & insights

Agile ways of working

Cross-functional collaboration

Tools

CMS platforms

Job description

Cancer Research UK is looking for a Senior Content Operations Manager to lead the Content Delivery and Support team, driving governance, process improvements and high‑quality content across CRUK’s digital channels. You’ll balance workloads, collaborate with Strategy, UX, Analytics and Product teams, and guide editors with CMS guidance and best practices.

The role is office‑based in Stratford, London with 1–2 days in the office weekly and a generous benefits package.