Hybrid Complaints Specialist | Remote

LLOYD'S REGISTER INTERNATIONAL; United Kingdom; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Flexible working

Wellbeing programme

Career development

Pension scheme

Volunteer hours

Job summary

Aster Group is seeking a Complaints Officer to manage and resolve customer complaints. You will evaluate, classify and record issues, act as the main contact for customers, and provide guidance to colleagues to ensure timely resolutions.

You will write formal complaint responses, maintain clear communication, and support learning to improve service delivery across the region. A hybrid working arrangement is offered with regular office attendance and travel as needed.

Qualifications

• Experience in managing customer complaints.
• Excellent written and verbal communication skills.
• Ability to organise and manage caseload.
• Willingness to travel within the operating region.

Responsibilities

• Evaluate, classify and record complaints received from customers.
• Act as central point of contact for customers and provide guidance to colleagues.
• Write formal complaint response letters and keep customers informed.
• Work with operational leaders to deliver resolution and identify learning.

Skills

Complaint handling

Communication skills

Caseload management

Travel flexibility

Job description

Aster Group is seeking a Complaints Officer to manage and resolve customer complaints. You will evaluate, classify and record issues, act as the main contact for customers, and provide guidance to colleagues to ensure timely resolutions.

You will write formal complaint responses, maintain clear communication, and support learning to improve service delivery across the region. A hybrid working arrangement is offered with regular office attendance and travel as needed.