Global Complaints Coordinator - Remote & Flexible

SmartestEnergy Limited; Worthing; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

SmartestEnergy Limited is seeking a Complaints Coordinator to investigate and manage customer concerns, ensuring every issue is handled with accuracy, care and professionalism. You’ll manage escalations involving the Ombudsman, CAB and EHU and work closely with teams across the business to drive effective resolutions.

The role requires analysing complex complaints, maintaining precise records and turning insights into service improvements.

Qualifications

• Experience handling customer complaints and escalations, ideally within a regulated environment.
• Ability to analyse complex complaint and customer feedback issues and evidence findings.
• Ability to communicate effectively, showing empathy, transparency and reasoning.
• Strong communication skills, both written and verbal, with the ability to explain complex issues clearly and professionally.

Skills

Customer complaints

Escalations

Analytical thinking

Communication skills

Job description

SmartestEnergy Limited is seeking a Complaints Coordinator to investigate and manage customer concerns, ensuring every issue is handled with accuracy, care and professionalism. You’ll manage escalations involving the Ombudsman, CAB and EHU and work closely with teams across the business to drive effective resolutions.

The role requires analysing complex complaints, maintaining precise records and turning insights into service improvements.