Hybrid Complaints Administrator in Financial Services

Standard Life; Telford; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Private medical cover

38 days annual leave

Excellent pension

12x salary life assurance

Career breaks

Income protection

3x volunteering days

Job summary

Standard Life, based in the United Kingdom, is seeking a Complaints Administrator to join its Risk and Governance team in Telford. The role is permanent, with initial five days in the Telford office, transitioning to three days in the office and two days remote after training.

Flexibility is offered for part-time or job-share arrangements during recruitment. Salary starts from £24,492 plus bonus and extensive benefits.

Qualifications

• Experience in administration or customer service in financial services.

Responsibilities

• Provide administrative support to the Complaints Team.
• Manage complaint-related mailboxes and records.
• Answer calls and respond to routine enquiries.
• Log, update and maintain complaint records and MI.
• Support complaint handlers with information gathering and documentation.
• Liaise with internal teams and third parties for case progress.
• Support customers expressing dissatisfaction and refer as needed.
• Follow established processes to meet standards and timescales.
• Identify process issues and raise improvements with managers.
• Provide general admin support to managers and team.

Skills

Customer service

Complaint handling

Attention to detail

Multitasking

Communication

Tools

Microsoft 365

Outlook

Excel

Teams

Job description

Standard Life, based in the United Kingdom, is seeking a Complaints Administrator to join its Risk and Governance team in Telford. The role is permanent, with initial five days in the Telford office, transitioning to three days in the office and two days remote after training.

Flexibility is offered for part-time or job-share arrangements during recruitment. Salary starts from £24,492 plus bonus and extensive benefits.