Hybrid Client Success Manager (Part-Time)

LegalEdge; Greater London; Hybride; GBP 26 000 - 40 000; Temps partiel

Résumé du poste

LegalEdge is seeking a Client Success Manager to own and grow a portfolio of retainer clients. The role is hybrid in London, 1-2 days in the office, with 3-4 days per week on flexible part-time hours.

You will drive client satisfaction, retention and growth across your portfolio, collaborating with our consultants to deliver exceptional service and outcomes. You will shape and implement client success strategy and scalable processes for ongoing improvement.

Qualifications

• Extensive experience in Client Success, Account Management, Customer Success or Relationship Management.
• Experience managing a portfolio of key accounts.
• Strong commercial acumen and understanding of client retention strategies.
• Demonstrable experience driving client growth, renewals and account expansion and influencing decision makers.
• Ability to build credibility with C-suite, founders, leadership teams and professional services clients.
• Excellent communication and stakeholder management skills.
• Experience working with CRM systems and reporting tools.
• A proactive, solution-focused mindset and can work independently with confidence.

Responsabilités

• Act as the primary relationship owner for a portfolio of retainer clients, alongside consultants.
• Develop trusted advisor relationships with key client stakeholders.
• Conduct regular client reviews and health checks (typically in person).
• Ensure clients maximise value from their LegalEdge relationship.
• Anticipate client needs and proactively identify solutions.
• Manage escalations and oversee successful resolution of client concerns.
• Partner with Head of Client Success to develop and execute client strategy.
• Help establish and track client success KPIs, retention metrics and client health scores.
• Identify trends, risks and opportunities across the client portfolio.
• Recommend improvements to client experience, onboarding and engagement processes.
• Support development of scalable systems and playbooks.

Connaissances

Client Success

Account Management

Relationship Management

CRM systems

Stakeholder management

Outils

CRM systems

Description du poste

LegalEdge is seeking a Client Success Manager to own and grow a portfolio of retainer clients. The role is hybrid in London, 1-2 days in the office, with 3-4 days per week on flexible part-time hours.

You will drive client satisfaction, retention and growth across your portfolio, collaborating with our consultants to deliver exceptional service and outcomes. You will shape and implement client success strategy and scalable processes for ongoing improvement.