Hybrid Client Services & Campaign Support Specialist

Charity Link; Stroud; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Health care plan

£900 treatments per year

Shopping discounts

Discretionary bonus & incentives

Career development opportunities

28 days holiday incl bank holidays

Referral scheme £1,000

Long service awards

Death in service

Job summary

Charity Link in the United Kingdom is seeking a Client Services Assistant to join our team. This full-time role operates 9am–5pm with remote work and one in-office day, reporting to the Head of Client Services.

You will support Client Services Executives and Account Managers, manage campaign admin tasks, and help produce monthly KPI reports while maintaining high standards of accuracy and customer service. You’ll be highly organised, with excellent communication and the ability to manage

Qualifications

• Highly organised and detail focused
• Excellent written and verbal communication
• Strong IT skills including MS Office
• Ability to manage multiple tasks and prioritise effectively
• Proactive, positive and flexible approach
• Previous experience in administration or customer service preferred

Responsibilities

• Provide support in managing campaign admin tasks and reporting to Clients
• Ensure charity clients are updated on amendments promptly and accurately
• Prepare Area Movements for clients and for the Chartered Institute of Fundraising
• Conduct daily quality control calls to donors focusing on compliance and sensitivity
• Track quality, flag concerns on conduct and report accordingly
• Plan, produce and manage Doorsets for our home-to-home channel with Field Managers
• Log and report donor exceptions, cancellations and amendments
• Run portal reports as required and assist with donor mailings
• Develop and implement tablet processes and procedures
• Support production of monthly KPI reports and data gathering
• Participate in regular team meetings with internal teams and clients

Skills

Organisational skills

Attention to detail

Communication skills

Microsoft Office

Multitasking

Proactive approach

Problem solving

Customer service experience

Team coordination

Tools

CRM software

Job description

Charity Link in the United Kingdom is seeking a Client Services Assistant to join our team. This full-time role operates 9am–5pm with remote work and one in-office day, reporting to the Head of Client Services.

You will support Client Services Executives and Account Managers, manage campaign admin tasks, and help produce monthly KPI reports while maintaining high standards of accuracy and customer service. You’ll be highly organised, with excellent communication and the ability to manage