Hybrid Client Services Administrator | Payments & Support

Sol Recruitment Ltd; Stafford; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Company sick pay

Mental health support

Private counselling

Christmas shutdown

Team events

Casual dress Fridays

Job summary

Sol Recruitment Ltd is seeking a proactive Client Services Administrator in a hybrid role based near Stone. The position focuses on handling client instructions, payments, correspondence, and accurate data entry to support busy teams.

The successful candidate will display strong IT skills, excellent communication, and a professional, client-focused attitude with the ability to work both independently and as part of a collaborative team.

Qualifications

• Previous experience in an administrative role.
• Strong IT skills and confidence using business social media platforms.
• Excellent written and verbal communication skills.
• A high level of accuracy and attention to detail.
• The ability to prioritise workloads and manage changing deadlines.
• A resilient and adaptable approach to work.
• Strong organisational and time management skills.
• A professional, personable, and customer-focused attitude.
• The ability to work independently and as part of a collaborative team.

Responsibilities

• Action client instructions in a timely and professional manner.
• Manage customer payments received at the office.
• Process incoming correspondence, including emails and written communications.
• Maintain accurate records and perform data entry tasks.
• Produce and distribute remittance information to clients.
• Complete banking procedures, including payment posting and associated administration.
• Conduct investigations to obtain updated contact information where required.
• Provide administrative support to operational teams.
• Respond to client enquiries via telephone, email, and social media channels.
• Deliver a high standard of service while maintaining accuracy and attention to detail.

Job description

Sol Recruitment Ltd is seeking a proactive Client Services Administrator in a hybrid role based near Stone. The position focuses on handling client instructions, payments, correspondence, and accurate data entry to support busy teams.

The successful candidate will display strong IT skills, excellent communication, and a professional, client-focused attitude with the ability to work both independently and as part of a collaborative team.