Hybrid Client Relations Specialist

Xafinity Consulting Ltd; Tees Valley; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Pension matching

Healthcare plans

Life assurance

25 days holiday

Employee assistance

Job summary

XPS Group in Middlesbrough is seeking a Client Relationship Manager Associate to support pensions administration clients and work with Client Relationship Managers and administration teams. You will help develop client relationships from an administrative perspective and ensure high satisfaction for clients and members.

You will assist in leading administration in joint service and new business tenders, with a focus on delivering quality service across multiple teams and a strong emphasis on

Qualifications

• Minimum 5 years in admin/business of a third-party administrator.
• Knowledge of pension administration activities for various schemes.
• Experience with DB and/or DC schemes.
• Strong written and verbal communication.
• Experience in leading client meetings and new business presentations.
• Project management experience to lead admin projects.

Responsibilities

• Ensure timely delivery of client work aligned with deadlines and client requirements.
• Manage day-to-day relationships with scheme managers, members, and clients.
• Prepare for and participate in client and pension board meetings.
• Handle complex member queries and pensions advice.
• Support administration tenders and presentations.
• Stay updated on pensions legislation and industry developments.
• Collaborate with internal/external teams to deliver total service.
• Assist in administration billing processes.

Skills

Client relationships

Pensions knowledge

Communication

Project management

Analytical skills

Team collaboration

Education

A Level or Degree

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

XPS Group in Middlesbrough is seeking a Client Relationship Manager Associate to support pensions administration clients and work with Client Relationship Managers and administration teams. You will help develop client relationships from an administrative perspective and ensure high satisfaction for clients and members.

You will assist in leading administration in joint service and new business tenders, with a focus on delivering quality service across multiple teams and a strong emphasis on