Hybrid BTS Systems Support Analyst: Business Apps

University of Exeter; Exeter; Hybrid; GBP 31,000 - 38,000; Full time

Job summary

University of Exeter seeks a Business Systems Support Analyst to join the IT Services division. This full-time permanent role offers hybrid working with time on campus and from home, based in Exeter, England.

The role focuses on supporting core university business systems, including HR and Finance platforms, with strong analytical, troubleshooting, and documentation skills to drive improvements and reliable service for students and staff.

Qualifications

• Experience supporting and developing business-critical applications, integrations, or SaaS platforms.
• Strong analytical and troubleshooting skills with root-cause investigation.
• Experience with APIs and web services and documenting technical concepts.
• Able to work in a dynamic environment with changing priorities.

Responsibilities

• Support and develop core university business applications (HR, Finance, student systems).
• Maintain and enhance integrations between platforms.
• Collaborate with third-party suppliers to achieve shared goals.
• Work with stakeholders to align IT services with business needs.

Skills

Analytical and troubleshooting skills

APIs & web services understanding

Stakeholder collaboration

Documentation writing

Tools

Power Platform

Cloud services

Agile delivery methods

DevOps practices

Microsoft technologies

Job description

University of Exeter seeks a Business Systems Support Analyst to join the IT Services division. This full-time permanent role offers hybrid working with time on campus and from home, based in Exeter, England.

The role focuses on supporting core university business systems, including HR and Finance platforms, with strong analytical, troubleshooting, and documentation skills to drive improvements and reliable service for students and staff.