Hybrid Applications Scientist, Genomics & Nanopore Workflows

Oxford Nanopore Technologies; Oxford; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Annual bonus scheme

Private healthcare

Hybrid working

Career development opportunities

Job summary

Oxford Nanopore Technologies seeks a Technical Applications Scientist for Europe & UK. Based in Oxford (Hybrid), you will combine scientific expertise with customer support to help researchers implement nanopore workflows.

You will provide first-line support across the sequencing workflow, assist with experimental design, data analysis and validation, and collaborate with internal teams to ensure a seamless customer experience. Prior NGS knowledge and excellent communication are essential.

Qualifications

• BSc degree (or equivalent) in Molecular Biology, Genetics, Life Sciences, or related field.
• Strong knowledge of NGS, genetics and molecular biology.
• Clear communication of technical concepts.
• Proactive problem-solving approach.
• Excellent organizational skills with ability to manage multiple priorities.
• Customer-focused with strong interpersonal skills; additional European language (C1+) advantageous.

Responsibilities

• Provide first-line applications support via email, phone and live chat.
• Troubleshoot technical and application queries and identify customer needs.
• Assist customers with experimental design, workflow implementation, validation and data analysis.
• Collaborate with internal technical, commercial and product teams to deliver excellent customer experience.
• Document customer interactions and technical information in CRM systems.
• Escalate complex issues to ensure timely resolution and satisfaction.
• Build relationships with scientists and researchers as a trusted technical partner.

Skills

NGS knowledge

Molecular biology

Strong communication

Problem solving

Organisational skills

Team collaboration

Education

BSc or equivalent in Molecular Biology/Life Sciences

Job description

Oxford Nanopore Technologies seeks a Technical Applications Scientist for Europe & UK. Based in Oxford (Hybrid), you will combine scientific expertise with customer support to help researchers implement nanopore workflows.

You will provide first-line support across the sequencing workflow, assist with experimental design, data analysis and validation, and collaborate with internal teams to ensure a seamless customer experience. Prior NGS knowledge and excellent communication are essential.