Hybrid Admin & Support Officer – Children’s Services

NPT Pass; Neath; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Generous holiday entitlement

Employee Assistance Programme

LGPS 15.3% employer contributions

Discounted gym membership with CelticL

Excellent development opportunities

Hybrid working

Job summary

Neath Port Talbot Council is seeking an efficient and flexible Business Support Officer to join Children’s Services. You will provide administrative support to frontline Social Work Teams, handling telephony, referrals, data entry, records, and minute-taking.

The role emphasizes organisation, confidentiality, and collaboration, with hybrid working and strong development opportunities. Welsh language not required, DBS checks applicable.

Qualifications

• Proficiency in MS Office suite.
• Excellent written and verbal communication for reports, minutes and stakeholder engagement.
• High attention to detail with strong time management and multitasking in a fast-paced environment.
• Experience in office procedures, document control and records management.
• Experience organising meetings, preparing agendas and minuting.
• Customer service skills and ability to interact with stakeholders professionally.
• Qualifications in business administration or related fields.
• 4 GCSEs at grade C or above (English/Welsh/Maths) and NVQ Level 3 in Business Administration desirable.

Responsibilities

• Telephony and processing referrals.
• Data entry and records management.
• Note taking of meetings and financial administration.
• Support frontline Social Work Teams with administrative tasks.
• Maintain confidentiality and collaborate within the team.

Skills

MS Office proficiency

Written communication

Verbal communication

Time management

Attention to detail

Multitasking

Confidentiality

Team collaboration

Administrative support

Meeting support

Customer service

Education

GCSEs grade C or above (English/Welsh/Math)

NVQ Level 3 in Business Administration (desirable)

Business administration qualifications

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Neath Port Talbot Council is seeking an efficient and flexible Business Support Officer to join Children’s Services. You will provide administrative support to frontline Social Work Teams, handling telephony, referrals, data entry, records, and minute-taking.

The role emphasizes organisation, confidentiality, and collaboration, with hybrid working and strong development opportunities. Welsh language not required, DBS checks applicable.