Hwb Adviser

Delta Wellbeing Ltd; Carmarthen; On-site; GBP 30,000 - 35,000; Part time

Benefits offered by this job

Local Government Pension Scheme

Generous annual leave

Health and wellbeing support

Personal development and career prog.

Staff discounts and other benefits

Flexible working

Job summary

Carmarthenshire County Council is recruiting a Hwb Adviser (temporary to 30 September 2027) to join the Customer Services team in Carmarthen and Llanelli. You will help deliver integrated, multi-channel services across the Hwb network, with a focus on employability support and helping residents access advice and opportunities.

The role requires Welsh language communication and involves occasional travel to other county sites.

Qualifications

• Welsh language ability required; support can be provided to reach this level.
• Experience in customer services or frontline advisory role is desirable.
• Willingness to travel to other sites within the county when needed.

Responsibilities

• Assist with complex enquiries and deliver high standards of customer service.
• Support multi-channel services and employability initiatives within the Hwb network.
• Provide cover at other sites across Carmarthenshire as required.

Skills

Welsh language

Customer service

Communication

Job description

If part time and/or term time, the full time salary quoted (based on 37hrs) will be pro-rata'd accordingly

Hourly Rate : £14.82 - £16.90

Contract Hours 37 Hours

Come and join our team

Hwb Adviser (Temporary to 30 September 2027) – Carmarthen and Llanelli
Join Our Customer Services Team – Make a Difference in Carmarthenshire
Are you passionate about helping others and eager to support your community during challenging times? Carmarthenshire County Council is seeking a proactive and customer-focused Hwb Adviser to join our Customer Services team. As part of our Tackling Poverty Agenda and response to the Cost of Living crisis, you’ll play a vital role in delivering integrated, multi-channel services across the Hwb network including supporting our Hwb Bach Y Wlad Service. Your work will also include a focus on employability support, helping residents access advice, opportunities and services that can improve their skills, confidence and prospects.
We are looking for someone who can work collaboratively, demonstrating an awareness of other Council and partner services, to provide residents with a coordinated and seamless customer experience. You’ll be assisting with complex enquiries, supporting colleagues, and delivering high standards of customer service even in challenging situations.
This role requires flexibility, as you will occasionally be asked to provide cover at other sites within the county including rural parts of Carmarthenshire. Therefore, the ability to travel is essential.
The ability to communicate effectively in Welsh is required. Support can be provided to achieve this level.
If you are motivated by making a difference and committed to improving services for the people of Carmarthenshire, we’d love to hear from you.

For an informal discussion, please contact Eifion Davies on 07766 464731 or [e-mail].

A Basic Disclosure and Barring Service (DBS) check will be requested for this job

Level 4 - You will need to be able to communicate effectively in Welsh. Reasonable support can be provided on appointment to reach this level

Closing Date

04/09/2026, 23:55

The Rewards

• Automatic enrolment into the Local Government Pension Scheme
• Generous annual leave entitlement with the option of purchasing addition annual leave
• Access to staff health and wellbeing support
• Personal development and career progression
• Staff discount schemes and other benefits e.g., cycle-to-work scheme
• Flexible working and family friendly policies

Anonymous Recruitment

We adopt an ‘anonymous recruitment’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made.

We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage.

Additional Information

We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool.

Right to work eligibility

Every employer in the UK must carry out aRight to Work check before a new employee starts work. This is a legal requirement under the Immigration, Asylum and Nationality Act 2006 and applies to every worker, regardless of nationality.

All applicants will be asked about their nationality and whether they are legally allowed to work in the United Kingdom. This is to confirm whether you are eligible to apply for the vacancy and to work for the Council or its partner organisations.

Carmarthenshire County Council holds a valid sponsorship licence. However, applicants who require sponsorship under the Skilled Worker route must meet all eligibility criteria set out by the UK Government under the points-based immigration system. Before submitting an application, you should check whether the role meets the eligibility criteria in the UK Government guidance:Skilled Worker visa: Overview - GOV.UK . Please note: If you do not meet the eligibility criteria, your application will not progress. If it becomes clear at a later stage that you are not eligible to apply, your application may be withdrawn, or any offer of employment may be retracted.