Human Resources & Organisational Development Assistant

TN United Kingdom; Belfast; On-site; Full time

Job summary

A leading company in Belfast is seeking a Human Resources & Organisational Development Assistant. The role involves providing administrative support across various HR functions and participating in the HR Helpdesk. Ideal candidates will have relevant qualifications and experience in customer service.

Qualifications

• 1 year’s administrative/customer service experience at Band 2 or equivalent.
• 6 months’ experience in Microsoft Office applications.

Responsibilities

• Log details of all queries to the HR/OD Helpdesk.
• Action queries within agreed Key Performance Indicators (KPI’s).
• Communicate effectively with users of the HR/OD Helpdesk.

Skills

Communication

Customer Service

Microsoft Office

Education

5 GCSE’s (Grade A-C) including English Language

NVQ level 2 in Administration / Customer Service

Job description

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Human Resources & Organisational Development Assistant, Belfast

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Client:

The Recruitment Co

Location:

Belfast, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2ca1f5640e02

Job Views:

4

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

Human Resources & Organisational Development Assistant

Belfast BT9

£12.31 per hour

37 hours a week

JOB SUMMARY

The postholder will be a key member of the Workforce Directorate and will contribute to the achievement of the overall Directorate’s performance objectives. The postholder will provide high-quality communication and administrative services to support the delivery of a proactive, responsive and professional HR service to internal and external stakeholders.

The postholder will participate on the Workforce Helpdesk on a rota basis. In addition, the postholder will provide dedicated administrative support to one or more of the following functions:

• Resourcing
• Pay & Conditions
• Employment Law, Industrial Relations & Organisational Change
• Employment Equality
• Organisational Development/Learning & Development

KEY DUTIES / RESPONSIBILITIES

• HR/OD Helpdesk Responsibilities

1.1 To log details of all queries (via phone calls/emails) to the HR/OD Helpdesk in accordance with agreed procedure.

1.2 To action all queries to the HR/OD within agreed Key Performance Indicators (KPI’s), responding to, signposting or escalating queries as appropriate and in accordance with agreed procedure.

1.3 To communicate with all users of the HR/OD Helpdesk in a courteous and effective manner.

ESSENTIAL CRITERIA

Qualifications/ Registration

Have 5 GCSE’s (Grade A-C) to include English Language or equivalent qualification plus 1 year’s administrative / customer service experience at Band 2 or equivalent;

OR

NVQ level 2 in Administration / Customer Service plus GCSE Grade A-C English Language or equivalent qualification plus 1 year’s administrative / customer service experience at Band 2 or equivalent;

OR

GCSE Grade A-C or equivalent qualification plus 2 years’ administrative/customer service experience at Band 2 or equivalent.

Experience

6 months’ experience in the use of Microsoft Office, including Microsoft Word, Excel, Powerpoint & Outlook

To apply send your cv via link to Hollie