Human Resources Generalist

Suddath Company; Uxbridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

Sterling Lexicon, based in the UK, seeks an International HR Generalist to manage payroll, onboarding, and employee relations across EMEA/APAC from the Uxbridge office. You will partner with leaders to ensure compliant HR processes and effective people management.

This role requires strong communication, payroll proficiency, and experience with HRIS and Microsoft 365 tools. Travel up to 20% may be required as part of regional HR activities.

Qualifications

• Minimum of 4 years of experience resolving employee relations issues in the EMEA/APAC regions.
• Working knowledge of payroll and multiple HR disciplines, including compensation practices, organizational diagnosis, employee relations, diversity, performance management, recruiting, and international employment laws.
• Bachelor’s degree preferred.

Responsibilities

• Serve as the first point of contact for day-to-day employee and manager on HR and payroll questions across assigned countries and functions.
• Support payroll processing for assigned countries and functions.
• Coach and advise managers regarding routine employee relations, attendance, conduct, performance, and workplace concerns.
• Escalate issues to Managing Director or US HR Lead as needed.
• Assist with successful onboarding of new employees.
• Gather information related to and process Job Changes (promotions, transfers, manager changes, etc.), ensure internal policies and best practices are adhered to.
• Drive Line Manager ownership of good Recruitment and People Management practices.
• Communicate and support companywide processes as they relate to the business unit (performance reviews, merit, referral programs, etc.).
• Support performance improvement plans, disciplinary actions, employee documentation, and other corrective actions as directed.
• Assist with employee complaints and workplace investigations, escalating complex or sensitive matters as needed with oversight from the US HR Lead.
• Participate in employee relations meetings and termination discussions as appropriate.
• Identify potential employment, legal, compliance, or employee relations risks and promptly engage the Managing Director and/or US HR Lead.
• Provide consistent, practical HR guidance while recognizing differences in local employment requirements and cultural practices.
• Draft job descriptions, monitor the recruitment process, partnering with managers as necessary and provide information for job leveling.
• Perform exit interviews, report on trends, and offer recommendations if change is needed.
• Ensure contract and other employment records are maintained in a confidential format.
• Maintain our HRIS up to date.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Payroll knowledge

HRIS

Excel/OfficeSuite

Education

Bachelor’s degree

CIPD certification preferred

Tools

Excel

PowerPoint

Word

CoPilot/AI

Job description

Sterling Lexicon is a leading provider of global mobility services. We manage all facets of our clients' mobility programs, while focusing on providing flexible solutions for corporate and U.S. government organizations worldwide.

General Position Summary

The HR Generalist responsibilities will include maintaining international employee HR processes, payroll processes, recruitment assistance, onboarding, day-to-day and employee relations. This role will build strong partnerships with leaders and employees while also supporting policy adherence. This position will report to the Managing Director with a dotted line reporting relationship to the US HR Lead.

Location

UK office – Uxbridge

Essential Duties & Responsibilities

• Serve as the first point of contact for day-to-day employee and manager on HR and payroll questions across assigned countries and functions.
• Support payroll processing for assigned countries and functions.
• Coach and advise managers regarding routine employee relations, attendance, conduct, performance, and workplace concerns.
• Escalate issues to Managing Director or US HR Lead as needed.
• Assist with successful onboarding of new employees.
• Gather information related to and process Job Changes (promotions, transfers, manager changes, etc.), ensure internal policies and best practices are adhered to.
• Drive Line Manager ownership of good Recruitment and People Management practices.
• Communicate and support companywide processes as they relate to the business unit (performance reviews, merit, referral programs, etc.).
• Support performance improvement plans, disciplinary actions, employee documentation, and other corrective actions as directed.
• Assist with employee complaints and workplace investigations, escalating complex or sensitive matters as needed with oversight from the US HR Lead.
• Participate in employee relations meetings and termination discussions as appropriate.
• Identify potential employment, legal, compliance, or employee relations risks and promptly engage the Managing Director and/or US HR Lead.
• Provide consistent, practical HR guidance while recognizing differences in local employment requirements and cultural practices.
• Draft job descriptions, monitor the recruitment process, partnering with managers as necessary and provide information for job leveling.
• Perform exit interviews, report on trends, and offer recommendations if change is needed.
• Ensure contract and other employment records are maintained in a confidential format.
• Maintain our HRIS up to date.

The International HR Generalist will assist with significant or complex employee relations concerns, harassment, discrimination, retaliation, ethics, or workplace misconduct allegations, potential employment law or regulatory concerns, higher-risk employee terminations or disciplinary actions, significant compensation or organizational changes, senior leadership employee matters, complex employee complaints or investigations, matters that could create significant legal, financial, operational, or reputational risk, situations where local employment requirements may conflict with Suddath policies or global HR practices, and assist with special projects within the HR team as needed.

Specific Job Skills

• Ability to work in an in-office setting with employees/managers in different time zones.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable EMEA/APAC laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Sense of urgency.
• Strong analytical and problem-solving skills.
• Ability to balance payroll ledgers.
• Good working skills with Microsoft Excel, PowerPoint, Word, and CoPilot/AI are required.
• Ability to train personnel and convey basic HRIS work instructions.
• Must have critical thinking skills with ability to conduct employee interviews.
• Must be able to quickly shift priorities, as required.
• Must be discrete with sensitive information and champion the Suddath and Sterling Lexicon values.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Other Duties & Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education & Experience

• Minimum of 4 years of experience resolving employee relations issues in the EMEA/APAC regions.
• Working knowledge of payroll and multiple human resource disciplines, including compensation practices, organizational diagnosis, employee relations, diversity, performance management, recruiting, and international employment laws.
• Bachelor’s degree preferred.

Travel

Ability to travel up to 20%.

Certificates / Licences / Registrations

CIPD or other relevant HR/international certifications is preferred.

Diversity & Inclusion

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, and will not be discriminated against on the basis of disability.

About Us

At Sterling Lexicon, we’re committed to helping our employees flourish and reach new heights. Sterling Lexicon is a global team that cares for our clients, partners, communities, and each other. We embrace open, honest, and transparent communication to create an empowering and trusting work environment that inspires innovation and engagement. We take a flexible, personalized approach to solve problems, through employees who listen and respect the perspectives of others.

Our Cultural Attributes: We feel like one team...globally focused and aware, perpetuating an environment that supports our commitments to success. We care about each other...supporting our growth and development, to better serve our clients and community. We trust each other...empowered to make smart decisions knowing we have autonomy for the responsibilities entrusted to us. We strive to innovate...inspiring passionate and creative ideas while respecting and encouraging the perspectives of others. We love our flexibility...work life balance, creative solutions for our clients, shifting priorities where needed.

Sterling Lexicon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status or veteran status and will not be discriminated against on the basis of disability.

EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED