Human Resources Coordinator

Citation Professional Solutions; Manchester; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 Days of Holiday + Bank Holidays

Birthday Bliss

Post-Wedding Bliss

Growing Families

Long service awards

Healthcare cash plan

Pawternity Leave

Community Days

Job summary

Citation in Wilmslow is seeking a proactive administration and coordination professional to support HR On-Demand services. You will help allocate work, manage queues, maintain accurate client and case information, and assist with bookings, documentation and meetings.

You will respond to routine queries, produce reports, and seek ways to improve processes using new systems, automation and AI tools. The role suits someone highly organized with strong communication and confidentiality.

Qualifications

• Highly organised and able to manage competing demands.
• Strong attention to detail and accuracy.
• Clear and confident communicator with client and colleague relationships.
• Professional, tactful, and resilient with sensitive situations.
• Proactive, practical with problem-solving and judgement.
• Able to work in a fast-paced environment handling multiple tasks.
• Comfortable with technology and eager to learn evolving systems, automation and AI.
• Good working knowledge of Microsoft Office (Outlook, Word, Excel).
• Experience with Salesforce, CRM or reporting tools advantageous.
• Experience in administration, coordination or customer service in HR/legal/professional services.
• Interest in HR and Employment Law beneficial but not essential.
• Committed to confidentiality and data protection.

Responsibilities

• Coordinate effective allocation of HR and Employment Law activity.
• Manage workflows, queues and priorities; escalate risks.
• Maintain accurate client, case and system information.
• Provide admin support for HR On-Demand services, including bookings and meetings.
• Respond to routine queries with sound judgement and escalation when needed.
• Produce reports and management information for workload and performance.
• Identify opportunities to improve processes and reduce duplication.
• Support adoption of new systems, automation and AI tools.
• Collaborate across HR, Employment Law and wider teams with high standards of service.

Job description

Location: Wilmslow, hybrid split of home and office.

We are Citation – One of the UKs biggest providers of HR, Employment Law, Health and Safety and other compliance services. We are far from your average service provider as our colleagues bring their great personalities to work, not just their skills!

If you are a professional with a personality who wants to work in a forward-thinking business surrounded by brilliant people who really care about you and are great to work with, then we are definitely the company you should join and grow with. So, if our culture sounds like a good fit for you and you want to be part of our success story.

The Role

• Coordinate the effective allocation of HR and Employment Law activity, ensuring work reaches the right person at the right time.
• Manage workflows, queues and competing priorities, identifying and escalating workload or service risks where required.
• Maintain accurate client, case and system information to support effective service delivery and reporting.
• Provide administrative and coordination support for HR On-Demand services, including bookings, documentation and meeting support.
• Respond to routine client and colleague queries, using sound judgement to resolve issues or elevate to the appropriate specialist.
• Produce reports and management information to support workload and service performance.
• Identify opportunities to improve processes, reduce duplication and increase efficiency.
• Support the adoption and effective use of new systems, automation and AI tools.
• Work collaboratively across HR, Employment Law and wider business teams, maintaining confidentiality and high standards of service.

The Person

• Highly organised, with excellent prioritisation skills and the ability to manage competing demands.
• Strong attention to detail, with a focus on accuracy and quality.
• Clear and confident communicator, with the ability to build positive relationships with clients and colleagues.
• Professional, tactful and resilient when dealing with sensitive, difficult or time-critical situations.
• Proactive and practical, with good problem-solving skills and the confidence to use judgement and elevate appropriately.
• Comfortable working in a fast-paced environment and managing multiple tasks through to completion.
• Confident using technology and willing to learn and adapt as systems, automation and AI capabilities evolve.
• Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel.
• Experience using Salesforce, CRM systems or reporting tools would be advantageous.
• Experience in administration, coordination or customer service, ideally within HR, legal, professional services or another fast-paced environment.
• An interest in HR and Employment Law, with relevant knowledge or experience advantageous but not essential.
• Committed to confidentiality, data protection and maintaining high professional standards.

Here’s a taste of the perks we roll out for our extraordinary team members:

• 25 Days of Holiday + Bank Holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays. There is also the ability to purchase up to 10 additional days of leave per year!
• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers, enhanced leave entitlement and special perks await to celebrate the newest addition to your family.
• Long service awards
• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!
• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.

Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!