Human Resources Coordinator

Indigo; Magor; On-site; GBP 24,000 - 32,000; Full time

Job summary

Indigo is seeking a People Operations Coordinator for a 6-month maternity cover in the United Kingdom. Reporting to the People Operations Lead, you will handle day-to-day admin across the employee lifecycle and ensure records are accurate.

This busy role requires strong organisation, problem-solving, and the ability to provide professional, timely support to employees and managers. You’ll work with the wider People team to deliver a consistent and positive experience.

Qualifications

• Experience in administrative, coordination, customer service or support roles within a fast-paced environment.
• Excellent organisational skills with the ability to manage multiple priorities, deadlines and competing demands.
• Strong attention to detail and a commitment to delivering accurate, high-quality work.
• Experience managing high volumes of activity while maintaining excellent service standards.
• Confidence using business systems, databases or CRM platforms to maintain records and produce reports.
• Excellent written and verbal communication skills.
• Ability to handle confidential and sensitive information with discretion and professionalism.
• A customer-focused approach, with the ability to build positive working relationships across the business.
• Proficiency in Microsoft Office, particularly Outlook, Excel and Word.
• A proactive mindset, with the confidence to identify issues, suggest improvements and take ownership of solutions escalating where required.
• Self-motivated and able to work independently, seeing tasks through to completion. Strong problem-solving skills and a practical, common-sense approach.
• A willingness to learn new systems, processes and ways of working.
• Experience supporting people, customers, employees or stakeholders through queries and administrative processes would be beneficial.

Responsibilities

• Provide day-to-day administrative support across the full employee lifecycle.
• Maintain accurate employee records and processes.
• Deliver professional, timely and helpful support to employees and managers.
• Support the wider People team to ensure a consistent and positive experience.
• Identify and suggest improvements to processes and resolve queries within agreed timescales.

Skills

Organisation

Attention to detail

Communication

Customer service

Problem solving

Independent working

Tools

Microsoft Office

Job description

Ideally you'd be available to start ASAP as this is a 6 month assignment to provide Maternity Cover. Reporting to the People Operations Lead, the People Operations Coordinator is at the heart of delivering a great employee experience.

You'll provide day-to-day administrative support across the full employee lifecycle, ensuring our people processes run smoothly, our records are accurate, and employees receive a professional and responsive service. This is a busy and varied role, ideal for someone who enjoys being organised, solving problems and keeping things running efficiently behind the scenes. You'll be the first point of contact for many People-related queries, supporting employees and managers while working closely with the wider People team to ensure a consistent and positive experience for everyone.

We're looking for someone who takes pride in getting the details right, enjoys working at pace and isn't afraid to take ownership, suggest improvements and find better ways of doing things. What Success Looks Like Employee records are accurate, up to date and maintained in line with company standards. People administration is delivered efficiently, accurately and with minimal errors.

Employees and managers receive timely, professional and helpful support. Queries are managed effectively and resolved within agreed timescales. Workloads are organised and prioritised effectively, even during busy periods. Opportunities to improve processes are identified and acted upon wherever possible. The People team is recognised as approachable, responsive and easy to work with.

About you

• Previous experience in an administrative, coordination, customer service or support role within a fast-paced environment.
• Excellent organisational skills with the ability to manage multiple priorities, deadlines and competing demands.
• Strong attention to detail and a commitment to delivering accurate, high-quality work.
• Experience managing high volumes of activity while maintaining excellent service standards.
• Confidence using business systems, databases or CRM platforms to maintain records and produce reports.
• Excellent written and verbal communication skills.
• Ability to handle confidential and sensitive information with discretion and professionalism.
• A customer-focused approach, with the ability to build positive working relationships across the business.
• Proficiency in Microsoft Office, particularly Outlook, Excel and Word.
• A proactive mindset, with the confidence to identify issues, suggest improvements and take ownership of solutions escalating where required.
• Self-motivated and able to work independently, seeing tasks through to completion. Strong problem-solving skills and a practical, common-sense approach.
• A willingness to learn new systems, processes and ways of working.
• Experience supporting people, customers, employees or stakeholders through queries and administrative processes would be beneficial.