Hublot Sales Associate - Harrods

LVMH Group; Greater London; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Pension

Private health insurance

Company car

Life cover

Employee assistance programme

Tailor-made onboarding

Discounts on LVMH products

Job summary

Hublot, part of the LVMH Group, seeks an experienced Sales Associate for its Harrods, Knightsbridge boutique in London. The role focuses on delivering exceptional luxury customer service while achieving personal and store targets.

The ideal candidate has experience in the luxury watches sector, strong product knowledge, and the ability to build long-term client relationships. The position offers comprehensive benefits and opportunities within the LVMH Group.

Qualifications

• Experience in the luxury watches industry or similar.
• Strong customer focus and professional demeanour.
• Ability to meet and exceed personal and store targets.

Responsibilities

• Professionally advise customers on products and services to achieve personal and store sales targets.
• Build and manage a client book and relationships.
• Create appealing merchandising displays and uphold high store standards.
• Provide high-quality service in person, online, email and social media.
• Complete sales documentation and efficiently use till and stock systems.
• Regularly check stock levels and assist with stock management.
• Alter and fit customers' watches.
• Maintain extensive product and brand knowledge.
• Support brand training initiatives and participate in events.
• Deliver in-store aftersales service with the team to ensure customer satisfaction.

Skills

Luxury retail

Customer service

Sales targets

Brand knowledge

Communication skills

Job description

Full benefits package – pension, life schemes, private healthcare

At Hublot, each moment races into the future at lightning speed. Do you have the relevant experience, skills, talent & passion to:

We are currently seeking an experienced Sales Associate for our boutique based in Harrods, Knightsbridge, London.

Role Mission:

As a committed and dedicated member of the team, the Sales Associate plays a key role in helping the boutique to achieve success through the achievement of personal and team targets. Customer service is at the heart of this role and ensuring a high level of brand and product knowledge is vital to delivering a positive brand experience for the clients and repeat sales.

Job responsibilities

Key Responsibilities:

• Professionally handling and advising customers of products and services resulting in the achievement of personal and store sales targets


• Building client relationships and developing client book


• Merchandising displays and ensuring high standards are maintained within the store


• Providing high quality service to customers face-to-face/virtually and via email/social media.


• Completing sales documentation and efficient use of internal till and stock systems


• Accurately check stock levels on a regular basis


• Altering and fitting customers watches


• Maintaining a high level of product and brand knowledge


• Supporting the implementation of brand training initiatives


• Attending and contributing to brand events


• Providing in-store aftersales service working with the aftersales teams to achieve a high level of customer service and satisfaction

Profile

About You:

The ideal candidate will have experience in the luxury watches industry or similar. Customer focus is key in this role and it is imperative that the candidate has the ability to deal with a diverse range of customers in a highly professional manner. The candidate must also have the ability to develop extensive brand and product knowledge and be able to meet targets and to work effectively within a team.

Additional information

Your benefits at Hublot UK:

• 25 days annual leave plus bank holidays


• 8% monthly pension contribution


• Private health insurance


• Critical illness and life cover


• Company car


• 24/7 access to employee assistance programme


• Tailor‑made onboarding program


• Career and development opportunities within the LVMH Group (internal training, mentoring, international mobility, and much more!)


• Exclusive discounts on selected LVMH products

“Be the first, be unique, be different”. This philosophy has enabled Hublot to gain a remarkable reputation for excellence in the space of just a few decades in the fiercely competitive high‑quality timepiece market. This focus is perfectly embodied in the art of fusion that Hublot has constantly advanced since 1980, when it designed its first watch combining natural rubber and gold. In 2004, the brand made this art of fusion the cornerstone of a founding spirit, expressed in infinite variations with a blend of traditional watchmaking savoir‑faire, cutting‑edge technologies and unexpected materials. In 2005, the Big Bang collection, a chronograph with an elegant, contemporary design, enjoyed resounding international success. In its 14,000-square‑meter Manufacture on Lake Geneva in Switzerland, Hublot is constantly pushing the boundaries of horological innovation.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.