Hub Team Lead

Herts Young Homeless; Hatfield; Hybrid; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Collaborative team environment

25 days annual leave + bank holidays

Birthday day off

Hybrid working opportunities

Mileage reimbursement for travel

Pension + Life Insurance

Health Cash Plan + EAP

Blue Light Card discounts

Sick pay

Training & development

Long service awards

Job summary

Herts Young Homeless Group seeks a Hub Team Lead to run the hyh Hub in Hertfordshire, helping 16–24 year-olds access prevention services and prevent homelessness. You’ll supervise Advice & Information and Admin staff and coordinate with Family Link and Mediation teams to ensure effective referrals.

The 12-month fixed-term contract is hybrid (2 days at home, 3 days in Hatfield) with travel across Hertfordshire.

Qualifications

• Experience of line management and staff development.
• Understanding of challenges facing young people experiencing or at risk of homelessness.
• Experience of advice and guidance, engaging young people and involving them in decisions.
• Ability to build positive relationships with families and professionals.
• Clear spoken and written communication, explaining options and maintaining professional boundaries.
• Understanding of confidentiality and equal opportunities and challenging discrimination.
• Ability to prioritise a varied workload and meet deadlines.
• Proficiency in Word, Excel, Teams and Outlook.
• Independent and collaborative working with adaptability and problem-solving.
• Willingness to travel across Hertfordshire and hold a driving licence.

Responsibilities

• Manage Advice & Information and Admin Workers through supervision and development.
• Support recruitment, induction and training for staff and volunteers.
• Manage referrals, case allocation and waiting lists, guiding complex cases.
• Assess needs and advise young people and families to prevent homelessness and find suitable accommodation.
• Work with partners and colleagues to coordinate support and remove barriers.
• Monitor quality, outcomes and reporting to Leadership Team and funders.
• Maintain accurate Salesforce records and reports and improve processes.
• Contribute to service planning, budget monitoring and funding bids.
• Follow safeguarding, confidentiality and data protection procedures.
• Support the Head of Prevention Services across the Early Intervention pathway and participate in on-call rota.

Skills

Line management

Homelessness awareness

Advice and guidance

Relationship building

Communication

Confidentiality & equal opportunities

Time management

Office IT skills

Independent working

Travel / driving

Tools

Salesforce

Job description

Hub Team Lead

Help young people and their families find a way forward.

• Salary: £35,174- £38,306 per year
• Hours: Full time, 37 hours per week.
• Contract: 12 month Fixed Term Contract - Maternity Cover
• Location: Hybrid working (2 days from home), with an office base in Hatfield and travel across Hertfordshire (3 days in office).
• Reporting to: Head of Prevention Services

Join hyh as our Hub Team Lead and help young people and their families prevent family breakdown and homelessness.

About the role

You’ll lead the hyh Hub, helping young people aged 16-17 in Hertfordshire access prevention services, alongside our Family Link Work and Mediation teams.

You’ll also oversee HRS supported accommodation referrals, waiting lists and allocations for young people aged 16-24, ensuring timely assessments and prioritising those with the greatest need.

What you’ll do

• Manage Advice & Information and Admin Workers through supervision, team meetings, annual reviews and development.
• Support recruitment, induction and training for staff and volunteers.
• Manage referrals, case allocation and waiting lists, guiding complex cases and consistent practice.
• Assess needs and advise young people and families to prevent homelessness and find suitable accommodation where needed.
• Work with partners, commissioners and colleagues to coordinate support and remove barriers to accessing services.
• Monitor quality, outcomes and performance, reporting to the Leadership Team, commissioners and funders.
• Maintain accurate Salesforce records and reports, and improve referral processes.
• Contribute to service planning, budget monitoring and funding bids.
• Follow safeguarding, confidentiality and data protection procedures, ensuring young people have a say.
• Support the Head of Prevention Services across the Early Intervention pathway and take part in the on‑call rota as required.

What you’ll bring

You’ll bring a fair, respectful, non‑judgemental approach and meet these essential criteria:

• Experience of line management and staff development.
• Understanding of the challenges facing young people experiencing or at risk of homelessness.
• Experience of advice and guidance, engaging young people and involving them in decisions.
• Ability to build positive relationships with families, colleagues and other professionals.
• Clear spoken and written communication, explaining options and maintaining professional boundaries.
• Understanding of confidentiality and commitment to equal opportunities and challenging discrimination.
• Ability to prioritise a varied workload, meet competing deadlines and keep accurate records.
• Confidence using Word, Excel, Teams and Outlook.
• Independent and collaborative working, adaptability and calm, practical problem‑solving.
• Willingness to train, work flexibly and travel across Hertfordshire, with occasional national travel.
• A full driving licence and access to your own car or motorbike for business travel.

Helpful, but not essential

• Understanding of the voluntary sector and the constraints charities work within.
• Understanding of reflective practice and ongoing professional development.
• Expertise in trauma‑informed practice.
• Knowledge of the Joint Housing Protocol.

Desirable criteria are not required. We welcome transferable experience that meets the essential criteria.

What we offer

We value our people and want you to feel supported and appreciated. We offer:

• A collaborative, knowledgeable and supportive team environment
• 25 days annual leave plus bank holidays (rising to 28 with service)
• An extra day off to celebrate your birthday
• Holiday purchase scheme and hybrid working opportunities
• Mileage reimbursement for work‑related travel
• Pension scheme and Group Life Insurance
• BHSF Health Cash Plan and Employee Assistance Programme
• Blue Light Card discounts
• Company sick pay (subject to eligibility)
• Ongoing training and development, including secondments
• Long service awards, refer‑a‑friend scheme and monthly staff rewards

A fair and inclusive recruitment process

We welcome all backgrounds and perspectives, treat everyone with dignity and respect, and assess applications against the role's requirements.

Equal Opportunities

We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.

hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.

Our promise to you

Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.