Hub Manager

Evri; Coventry; Hybrid; GBP 65.000 - 100.000; Vollzeit

Zusammenfassung

DHL eCommerce, part of EVRi Group, is seeking a highly experienced Hub Manager to lead the Coventry Hub at nights. You will own end-to-end operations, deliver service and cost objectives, and develop a high-performing leadership team.

You will manage a substantial direct cost budget and revenue impact while collaborating with Commercial, Network Operations, Sort, Fleet & Linehaul teams to optimise capacity and performance across the network.

Qualifikationen

• More than 10 years' operational experience in UK logistics or distribution.
• Proven senior leadership with accountability to top management.
• Strong commercial and financial capability, including budget management.
• Ability to translate strategy into actionable plans and measurable results.
• Excellent stakeholder management across multiple functions.
• Degree-level qualification desirable.

Aufgaben

• Take overall responsibility for Coventry Hub operations and lead the management team.
• Drive service, productivity, quality and cost KPIs.
• Align capacity with business requirements and commercial objectives.
• Identify opportunities to maximise sort capability and network efficiency.
• Maintain strong financial controls and deliver profitability targets.
• Develop and coach the Hub leadership team.
• Champion continuous improvement and safety compliance.

Kenntnisse

Leadership

Budget management

Strategic planning

Stakeholder management

Operational excellence

Ausbildung

University degree or equivalent

Jobbeschreibung

Hub Manager – Nights

DHL eCommerce | Part of EVRi Group
Location: Coventry Hub
Contract: Permanent | Nights

About the Role

We are looking for an experienced and commercially driven Hub Manager to lead our operation at Coventry Hub.

This is a high-profile senior leadership position, with overall accountability for the performance, leadership and development of the Hub. You will ensure the operation consistently delivers against its service, productivity, quality and cost objectives, while building a high-performing management team and driving continuous improvement.

With significant financial responsibility, including a £25 million direct cost budget, £500 million revenue responsibility and an expected EBIT of £20 million, you will play a key role in delivering the commercial and operational objectives of the business.

Working closely with senior stakeholders across Commercial, Network Operations, Sort, Fleet & Linehaul and the wider business, you will ensure Coventry Hub operates efficiently, makes the best use of available capacity and supports the performance of the wider network.

Key Responsibilities

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  Hub leadership and accountability: Take overall responsibility for all operational activity at Coventry Hub, providing strong leadership and ensuring effective management, control and performance across the operation.

  
  


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  Operational performance: Drive delivery against service, productivity, quality and cost KPIs. Establish consistent operational controls, monitor performance and challenge the management team to identify and implement effective solutions.

  
  


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  Commercial and volume management: Work closely with Commercial colleagues to facilitate new and existing business volumes, ensuring operational capability is aligned with business requirements. Support effective sort allocation decisions that balance service, capacity and commercial objectives.

  
  


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  Network and sort optimisation: Work with the Head of Hubs, Head of Network Operations and Head of Fleet & Linehaul to determine the most effective sort paths through the central Hub network. Identify opportunities to maximise sort capability, improve utilisation and deliver the right balance of service and cost.

  
  


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  Financial and strategic delivery: Translate business strategy into practical operational plans, budgets and measurable objectives. Maintain strong financial control, manage costs and identify opportunities to improve efficiency and profitability.

  
  


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  Leadership and people development: Recruit, lead, motivate and develop the Hub management team. Build leadership capability, identify skills and resource gaps, establish clear responsibilities and performance expectations, and create a culture of accountability and engagement.

  
  


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  Continuous improvement: Identify and deliver strategic and tactical improvements across the Coventry operation, working with regional and network colleagues where required. Champion DHL's First Choice tools and processes, support the delivery of EOS activity and embed a culture of continuous improvement.

  
  


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  Governance, safety and compliance: Maintain high standards of health and safety, operational risk management and compliance. Ensure information security, mail integrity, employee screening and relevant business policies and procedures are consistently upheld.

  
  

What We're Looking For

You'll be an established senior operational leader with extensive experience within the UK logistics, parcel, mail or distribution sector. You'll have a proven track record of leading large-scale, fast-paced and time-critical operational environments, with the ability to manage complexity and deliver results at scale.

You'll bring:

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  More than 10 years' relevant operational experience, including significant experience in a senior leadership position and reporting to top management.

  
  


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  Extensive knowledge of the UK logistics, parcel, mail or distribution market.

  
  


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  Experience leading large-scale operational teams and managing complex, time-critical environments.

  
  


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  Strong commercial and financial capability, including budget management, cost control and delivering against business objectives.

  
  


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  The ability to translate strategic priorities into effective operational plans and measurable results.

  
  


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  Excellent stakeholder management skills, with the confidence to influence and collaborate with senior leaders across multiple business functions.

  
  


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  A proven ability to develop management teams, drive accountability and deliver continuous improvement.

  
  

A degree-level qualification is desirable, but not essential.

Why Join DHL eCommerce?

This is an opportunity to take on a significant senior leadership role within DHL eCommerce, part of EVRi Group. You'll have the opportunity to shape the performance of a major Hub operation, work alongside senior leaders and make a meaningful impact on service, operational efficiency and commercial performance.

If you have the experience, commercial capability and leadership ambition to take on this challenge, we'd like to hear from you.