Hub Coordinator - Northern Ireland

Marie Curie; Belfast City District; Hybrid; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Annual leave 27 days + 10 public hols

Industry leading training

Season ticket loan

Pension scheme

Bike loan

Response to applications by 20 Nov 202

Job summary

Marie Curie Belfast Hospice is seeking a Hub Coordinator to support end-of-life care operations. You will be the central point of coordination, providing high-quality administrative support, managing referrals, and helping teams work together to meet patients’ needs.

This part-time role requires exceptional customer service, organisation and empathy, with weekend shifts on a rota. Join a values-led charity dedicated to compassionate, patient-centred care in Belfast.

Qualifications

• Strong customer service experience with excellent communication and telephone skills.
• Confidence using multiple IT systems with strong digital and administrative skills.
• Highly organised approach with ability to prioritise workloads.
• Exceptional attention to detail and commitment to accurate records.
• Compassionate, resilient and empathetic, remaining calm in sensitive situations.
• Collaborative team player who contributes to shared goals.

Responsibilities

• Act as the first point of contact for referrals and connect patients to Marie Curie services.
• Manage referrals from healthcare professionals including GPs, hospitals and district nursing teams.
• Coordinate referrals and enquiries via telephone and email with a professional, compassionate service.
• Maintain accurate records across multiple systems and databases.
• Arrange and schedule appointments, assessments and visits for patients and families.
• Work with Senior Nurses and multidisciplinary teams to support care coordination.
• Provide reassurance and support to callers with empathy and confidence.

Skills

Customer service

Communication

IT systems

Organisation

Attention to detail

Empathy

Teamwork

Job description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life.Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.

We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways:

Growing and transforming our direct care and support

Delivering more practical information and support

Leading in shaping the end-of-life experience

Job Description

Join Marie Curie Belfast Hospice as a Hub Coordinator and play a vital role in supporting the delivery of exceptional end of life care. As the central point of coordination within the hospice, you will ensure the smooth running of day-to-day operations, providing high-quality administrative support, coordinating communications and helping teams work effectively together to meet the needs of patients and their families.

This is an exciting opportunity for an organised and proactive individual who thrives in a busy environment and enjoys building positive relationships with a wide range of people. Working closely with clinical teams, colleagues, volunteers and external partners, you will help drive efficiency, enhance service delivery and contribute to a compassionate and person-centred experience for everyone who accesses our services.

At Marie Curie, every role makes a difference. In return, you'll be part of a respected and values-led organisation, working alongside dedicated professionals who are committed to ensuring people receive the care and support they need when it matters most. If you're looking for a meaningful role where your skills can have a real impact, we'd love to hear from you.

What You'll Be Doing

• Acting as the first point of contact for referrals, ensuring patients are connected to the right Marie Curie services quickly and efficiently.
• Managing referrals from healthcare professionals, including GPs, hospitals, district nursing teams and other partner organisations.
• Coordinating referrals and enquiries received via telephone and email, delivering a professional and compassionate service at every interaction.
• Maintaining accurate records across multiple systems and databases, ensuring information is processed efficiently and to a high standard.
• Arranging and scheduling appointments, assessments and visits for patients and families accessing Marie Curie services.
• Working closely with Senior Nurses and multidisciplinary teams to support seamless care coordination and service delivery.
• Providing reassurance and support to callers, handling sensitive conversations with empathy, professionalism and confidence.

What We're Looking For

• Strong customer service experience, with excellent communication and telephone skills.
• Confidence using multiple IT systems simultaneously, with excellent digital and administrative skills.
• A highly organised approach, with the ability to prioritise workloads and manage competing demands effectively.
• Exceptional attention to detail and a commitment to maintaining accurate records.
• A compassionate, resilient and empathetic individual who remains calm and professional in sensitive situations.
• A collaborative team player who enjoys building positive relationships and contributing to shared goals.
• The ability to work in a fast-paced environment while delivering a consistently high standard of service.

Salary:Marie Curie Clinical Pay Scale Band 2 (aligned with AFC) £25,272 pro rata per annum + enhancements

Contract:Part Time, must be available to work weekends on a rota basis

Based: Belfast Hospice - 1A Kensington Road, Belfast, BT5 6NF

Benefits You’ll Love

• Annual leave allowance 27 days plus 10 public holidays (pro rata)
• Competitive Policy for parental/sick Leave
• Industry leading training programmes
• Season ticket loan for travelling to and from work
• Defined contribution schemes for Pension
• Loan schemes for bikes; computers and satellite navigation systems
• Close date for applications: 20th November 2026
• Interview Dates: TBC

We reserve the right to close this advert early should we receive a sufficient number of applications. **

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [e-mail]

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you - your experience, perspective and voice.

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [e-mail].

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.

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