Senior Healthcare Assistant - North West Identification & Support Service

Marie Curie UK; Liverpool; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

27 days annual leave (pro rata)

CPD

Industry-leading training

Group Personal Pension

Blue Light Card eligibility

Discounts

Life assurance

Eye care support

Season ticket loans

Job summary

Marie Curie is seeking a Senior Healthcare Assistant to join a new service across South Liverpool. You will work in GP practices, community hubs and PCN sites to help people access palliative and end-of-life care earlier, building connections and signposting to services.

You will collaborate with Clinical Nurse Specialists and primary care colleagues, provide direct care where appropriate, and contribute to holistic assessment and care planning while maintaining compassionate conversations with

Qualifications

• Knowledge and understanding of palliative and end-of-life care.
• Experience providing care to people with palliative/end-of-life needs.
• Comfortable discussing serious illness and end-of-life wishes with patients and families.
• Ability to build trusting relationships with patients, families and professionals.
• Experience delivering high-quality, person-centred care and support.
• Able to recognise condition changes and escalate concerns appropriately.
• Self-motivated, autonomous planning and prioritisation of workload.
• Works well within a multidisciplinary team.

Responsibilities

• Outreach and building relationships to support referrals.
• Signpost people to appropriate services and navigate care options.
• Provide direct care within scope and contribute to holistic assessment and care planning.
• Support symptom management, advance care planning and compassionate conversations.
• Collaborate with Clinical Nurse Specialists and PCN professionals.
• Work across GP practices, community hubs and other locations.

Skills

Palliative care knowledge

Experience caring for end-of-life

Compassionate communication

Building trusting relationships

High-quality, person-centred care

Autonomous working

Multidisciplinary teamwork

Self-motivation

Education

Level 3 Health & Social Care or equivalent

Job description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, almost one in three people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.

We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways:

• Growing and transforming our direct care and support
• Delivering more practical information and support
• Leading in shaping the end-of-life experience

Job Description

Help people get the right support, sooner.

For people living with a terminal illness, receiving the right care at the right time can make an enormous difference to their experience.

We are looking for a compassionate and self‑motivated Senior Healthcare Assistant to join a new Marie Curie service working across South Liverpool.

Working within GP practices, community hubs and other locations across the PCN, you will be part of a new team focused on helping people access palliative and end‑of‑life care earlier, connecting them with the services and care that are right for them.

This is not a traditional Healthcare Assistant role. There will be a strong focus on outreach, building relationships, supporting referrals and helping people and families navigate the care available to them.

You will work closely with Clinical Nurse Specialists, primary care colleagues and other health and community services across South Liverpool. You will follow up on identified needs, signpost people to appropriate services and help create a more joined‑up experience for people and those important to them.

You will also have opportunities to provide direct care, contribute to holistic assessment and care planning, and recognise and respond to changes in people’s needs. Within the scope of your role, you will contribute to symptom management, advance care planning and compassionate conversations around dying, death and bereavement.

You will be managed by a Marie Curie Clinical Nurse Manager and work closely with the Clinical Nurse Specialists and professionals across the PCN.

As you will work across different community locations, we are looking for someone who is comfortable working autonomously, planning and prioritising their workload and taking initiative, while knowing when to seek support or escape concerns.

Above all, you will understand that palliative care is about the whole person. You will be comfortable listening, building trust and having sensitive conversations with people and those important to them at an incredibly important time in their lives.

Hours: 37.5 hours per week, Monday to Friday within PCN service hours

Contract: Permanent

Salary: £25,760 - £27,476 per annum, aligned to NHS Agenda for Change Band 3

Location: South Liverpool PCN, working across GP practices, community hubs and other community locations

Interviews: Monday 23 and Tuesday 24 November 2026, in person at Liverpool Hospice

Qualifications

• Has knowledge and understanding of palliative and end‑of‑life care.
• Has experience providing care to people with palliative and/or end‑of‑life care needs, including caring for people who are dying.
• Is comfortable having compassionate and sensitive conversations with people and those important to them about serious illness, palliative care, dying and end‑of‑life wishes.
• Can build trusting relationships with patients, families and health and care professionals.
• Has experience providing high‑quality, person‑centred care and support.
• Can recognise changes in a person’s condition and escaland concerns appropriately.
• Is self‑motivated and confident working autonomously, planning and prioritising their workload while knowing when to seek support.
• Works well as part of a multidisciplinary team.
• Holds a Level 3 qualification in Health and Social Care, or an equivalent Level 3 healthcare qualification.
• Holds a current valid driving licence and has access to a vehicle with business insurance.

Additional Information

What's in it for you?

You will be joining a new service at an exciting point in its development, with the opportunity to help shape how we reach and support people across South Liverpool.

• 27 days’ annual leave plus 8 public holidays (pro rata)
• Continuous professional development
• Industry‑leading training programmes
• Marie Curie Group Personal Pension Scheme
• Blue Light Card eligibility
• Benefit Hub discounts
• Life assurance
• Support with eye care costs
• Season ticket and other employee loan schemes

Joining us from the NHS? Subject to eligibility and terms and conditions, we can honour your existing NHS annual leave entitlement and support continuity of eligible NHS pension arrangements.

This is a fantastic opportunity if you already have experience of palliative or end‑of‑life care and want to use that experience in a different way: working out in the community, building connections and helping people access the right care earlier.

If you believe everyone deserves compassionate, person‑centred care that reflects what matters most to them, we would love to hear from you.

Advert closes: 9th November 2026

Interviews held: 23rd and 24th November 2026

For more information or an informal conversation about the role, please contact Adam Collings at [e-mail].

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [e-mail].

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in reverse, we ask that your application authentically reflects you — your experience, perspective and voice.