Hub Coordinator - Devon

Marie-Curie; Tiverton; On-site; GBP 20,000 - 27,000; Part time

Benefits offered by this job

Annual leave 27 days + 8 holidays (pro

Season ticket loan

Pension scheme

Life assurance

Job summary

Marie Curie is seeking a Hub Coordinator in Tiverton to join our Caring Services team. You will be a key contact for families, referrers and clinical teams, coordinating care with sensitivity and accuracy, while handling referrals and records across databases.

The role balances people contact with a strong systems focus, requiring IT confidence and ability to operate in a busy environment. Part-time hours available: 30 hours and 22.5 hours; permanent contract; salary £25,272 per annum pro rata.

Qualifications

• IT literacy including Word, Excel, email and internet.
• Experience in a customer services environment.
• Experience in an office environment (desirable).
• Experience producing management and statistical reports.
• Desire to help others, work toward targets and develop skills.
• Ability to solve problems and take proactive action.
• Excellent communication, interpersonal and organisational skills.
• Ability to multi-task in a busy setting.
• Willingness to be flexible to meet trainee and charity needs.

Responsibilities

• Coordinate care with patients, families and clinical teams.
• Manage referrals and update patient information using digital systems.
• Maintain accurate records and support rotas and scheduling.
• Document care details clearly and accurately.

Skills

IT Literacy

Customer service

Office environment

Reports & metrics

Problem solving

Communication

Multitasking

Flexibility

Job description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement.Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they’re likely to die from.

The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life.Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.

Job Description

Become a vital part of our Caring Services team as a Hub Coordinator, helping make sure patients, families and clinical teams have the right information at the right time. This is a highly people-focused role where you will be a key point of contact for families, referrers, Marie Curie colleagues and clinical teams, helping to coordinate care with sensitivity, accuracy and professionalism.

Alongside the contact with people, this is also a systems-led role. You will spend a significant part of your time using digital systems to manage referrals, update patient information, maintain accurate records, support rotas and scheduling, and make sure care details are clearly documented. You do not need to know Marie Curie’s systems already, but you will need to be confident using IT, comfortable working across databases and applications, and able to keep information accurate while working in a busy environment.

This role could suit someone who enjoys speaking with people, solving problems and keeping things organised, but who is also comfortable with the detailed, technical side of coordination work. If you are calm under pressure, confident on the phone, accurate with information and comfortable learning and using systems, we would love to hear from you.

Role: Hub Coordinator
Hours: Part‑time hours, 30 hours and 22.5 hours available
Contract: Permanent
Salary: £25,272 per annum (pro rata)
Location: Tiverton, Devon

Qualifications

• IT Literacy – Microsoft Word Excel Email and internet
• Experience of working within a customer services environment
• Experience of working in an office environment (desirable)
• Producing management and statistical reports
• A desire to help others, work towards targets and develop their skills
• Ability to solve problems and take proactive action to address issues
• Excellent communication, inter‑personal and organisational skills
• Ability to work in a multi‑tasking environment
• Willing to work with a degree of flexibility according to the needs of the trainee & the charity

Additional Information

What's in it for you:

• Annual leave allowance 27 days plus 8 public holidays (pro rata)
• Competitive Policy for parental/sick Leave
• Industry leading training programmes
• Season ticket loan for travelling to and from work
• Defined contribution schemes for Pension
• Loan schemes for bikes; computers and satellite navigation systems
• Introduce a friend scheme
• Help with eye care costs
• Entitled to Marie Curie Blue Light Card
• Entitled to Benefit‑Hub Discount Scheme
• Life assurance – for all employees

Advert closes: 8th September 2026

For more information or an informal chat please contact Adam Collings on [emailprotected]

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [emailprotected].

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.

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