HR Team Leader

Kier Group; Rushden; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Employee benefits

Job summary

Kier Group in Rushden is seeking an HR Team Leader to join the Employee Life Cycle team at Marriott House. The role is a hybrid position combining home and office-based work, reporting to the Employee Life Cycle Team Manager.

You will guide and develop the HR Administration team, coach staff, resolve complex queries and ensure timely, accurate service while upholding Kier's inclusive culture.

Experience in high-volume HR admin, strong customer service, and familiarity with Oracle HR are desirable.

Qualifications

• Experience in high-volume HR administration.
• Ability to coach and develop team members.
• Strong customer service skills and clear communication at all levels.
• Organised and methodical, able to work under pressure with attention to detail.
• Comfortable using HR systems and Microsoft Office; Oracle HR experience desirable.

Responsibilities

• Co-ordinate daily tasks and ensure work is distributed and completed within deadlines.
• Act as escalation point for complex queries whilst coaching team members.
• Monitor timeliness and quality of output against KPIs and SLAs; produce stats for improvements.
• Manage people, including performance, absence and wellbeing.

Skills

HR administration

Coaching

Customer service

Microsoft Office

Oracle HR

Tools

Oracle HR

Job description

We're looking for a HR Team Leader to join our Employee Life Cycle team based in Marriott House, Rushden.

Location

Marriott House, Rushden (Hybrid of working from home and in the office)

Hours

7.5 hour shift pattern between 8am to 5.30pm - 12Month Fixed term contract

We are unable to offer certificates of sponsorship to any candidates in this role.

Reporting to the Employee Life Cycle Team Manager, you'll play a key role in supporting and developing our HR Administration team. As a first point of contact, you'll provide guidance, coaching and day-to-day support whilst handling customer escalations and resolving complex queries. This is an opportunity to take ownership of operational activities, ensuring we deliver an efficient, professional and customer-focused service. You'll act as a role model, promoting a positive and inclusive working environment and driving continuous improvement across the team.

What will you be responsible for?

• Co-ordinating daily tasks and ensuring work is effectively distributed, prioritised and completed within deadlines
• Acting as an escalation point for complex queries whilst coaching and mentoring team members to develop their skills
• Monitoring the timeliness and quality of work output against KPIs and SLAs, and producing stats to identify improvement areas
• People management activities including performance, absence and wellbeing
• Building strong working relationships and contributing towards training and development of new team members

What are we looking for?

• You have experience in high-volume administration, ideally within an HR Shared Service Centre
• You have experience managing and coaching a team
• You can demonstrate excellent customer service skills and communicate effectively at all levels
• You're organised, methodical and able to work under pressure whilst maintaining attention to detail
• You're comfortable using HR systems and Microsoft Office Suite, with Oracle HR experience being desirable

We're all about finding potential here at Kier, and transferrable skills are always welcome!

Rewards And Benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.