HR Systems Officer

National Crime Agency; United Kingdom; Hybrid; GBP 34,000 - 41,000; Full time

Job summary

The National Crime Agency is seeking an enthusiastic HR Systems Officer to join the HR Systems team. The role supports transformation, development and maintenance of HR systems to create a modern, integrated digital HR landscape and deliver high-quality support to colleagues across the Agency.

The role can be performed at various locations across the UK, with hybrid working (3 days remote). You will be the primary contact for HR systems inquiries, handle requests, troubleshoot issues, and ensure

Qualifications

• Provide essential operational and administrative support across a range of HR activities.
• Act as a key point of contact for HR systems-related enquiries and escalate issues as appropriate.
• Troubleshoot routine technical issues and carry out minor system configuration changes.
• Administer access requests and ensure users can effectively access HR systems.

Responsibilities

• Provide essential operational and administrative support across a range of HR activities.
• Act as a key point of contact for HR systems-related enquiries, managing shared HR mailboxes, responding to customer requests and escalating issues where appropriate.
• Support users by troubleshooting routine technical issues, carrying out minor system configuration changes, administering access requests and ensuring users can effectively access and utilise HR systems.

Job description

We have an exciting opportunity for an enthusiastic, motivated and customer-focused HR Systems Officer to join the HR Systems team. This role sits at the heart of the Agency's people function and will support the ongoing transformation, development and maintenance of our HR systems, helping to shape a modern, integrated and efficient digital HR landscape. The successful candidate will play an important role in ensuring HR systems remain accessible, reliable and responsive to business needs, while delivering high-quality support to colleagues across the Agency.

This role can be performed at any of the following locations - Belfast, Birmingham, Bristol, Felixstowe, Folkestone, Gartcosh, Gillingham, Hambleton, Leicester, London, Normanton, Portsmouth, Slough, Solent, Stevenage, Tolworth, Warrington or Remote Working (Anywhere in the UK),

As an HR Systems Officer, you will provide essential operational and administrative support across a range of HR activities. You will act as a key point of contact for HR systems-related enquiries, managing shared HR mailboxes, responding to customer requests and escalating issues where appropriate. You will support users by troubleshooting routine technical issues, carrying out minor system configuration changes, administering access requests and ensuring users can effectively access and utilise HR systems.

Proud member of the Disability Confident employer scheme

HR Systems Officer

Company: National Crime Agency Salary: from £37,428 a year Hours: Full-time Location: England Working pattern: Hybrid - 3 days remote Job type: Permanent Posting date: 4 Nov 2026 Closing date: 10 Nov 2026

Summary

We have an exciting opportunity for an enthusiastic, motivated and customer-focused HR Systems Officer to join the HR Systems team. This role sits at the heart of the Agency's people function and will support the ongoing transformation, development and maintenance of our HR systems, helping to shape a modern, integrated and efficient digital HR landscape. The successful candidate will play an important role in ensuring HR systems remain accessible, reliable and responsive to business needs, while delivering high-quality support to colleagues across the Agency.

This role can be performed at any of the following locations - Belfast, Birmingham, Bristol, Felixstowe, Folkestone, Gartcosh, Gillingham, Hambleton, Leicester, London, Normanton, Portsmouth, Slough, Solent, Stevenage, Tolworth, Warrington or Remote Working (Anywhere in the UK),

Essential requirements

As an HR Systems Officer, you will provide essential operational and administrative support across a range of HR activities. You will act as a key point of contact for HR systems-related enquiries, managing shared HR mailboxes, responding to customer requests and escalating issues where appropriate. You will support users by troubleshooting routine technical issues, carrying out minor system configuration changes, administering access requests and ensuring users can effectively access and utilise HR systems.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.