HR Sysems/Process Support Analyst

Montrose Fire Protection District; Glasgow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent global financial services firm seeks an HR Systems/Process Support Analyst in Glasgow. The role focuses on managing eLearning resources within the Learning Management System and supporting stakeholders with effective training solutions. Ideal candidates will exhibit strong communication and analytical skills, alongside proficiency in HR systems.

Benefits

Flexible working opportunities

Supportive and inclusive work environment

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational, analytical, and problem-solving skills.
• Experience with Learning Management Systems is an advantage.

Responsibilities

• Act as a focal point for eLearning resources and LMS administration.
• Conduct monthly license audits and support LMS operations.
• Participate in LMS release testing and address system-related issues.

Skills

Communication skills

Organizational skills

Analytical skills

Problem-solving skills

Proficiency with MS Office

Dataset interpretation

Tools

Learning Management Systems

Job description

HR Systems/Process Support Analyst
Glasgow

33249559

This role is part of the HR Learning Solutions team within the Global HR Solutions Team. HR Learning Solutions is a central owner and point of contact for firmwide learning processes and tools, working closely with partners in HR Technology, Talent Development, and other key stakeholders such as Compliance and Wealth Management. This team supports the business with guidance and timely solutions to ensure a great learning experience for employees while enhancing harmonization and efficiencies across training teams.

About Morgan Stanley

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management, and wealth management services.

As a market leader, the talent and passion of our people are critical to our success. We share a common set of values rooted in integrity, excellence, and a strong team ethic. We aim to provide a supportive environment for building a professional career—where individuals can learn, achieve, and grow. Our culture values balancing personal lifestyles, perspectives, and needs.

What will you be doing?
• Act as a focal point for eLearning resources (e.g., LinkedIn Learning, Harvard Business Review), performing administrative tasks such as eLearning content integration, updates, and retirement in our Learning Management System (LMS). Collaborate with eLearning providers and HR Talent Development teams to ensure training content is current and accessible.
• Conduct monthly license audits, metadata checks, and updates related to eLearning content.
• Support daily LMS operations by providing guidance to HR, business stakeholders, and training administrators. Keep user guides on our intranet portal up-to-date.
• Perform basic system administration of LMS, including access management and updates of custom pages.
• Participate in LMS release testing, support process improvements, and automation projects.
• Address basic queries, troubleshoot, or escalate system-related issues for all supported learning systems, working directly with HR IT teams and vendors as needed.
• Contribute to special team projects in cooperation with our extended global team.

What we're looking for:
• Excellent verbal and written communication skills, with the ability to interact with senior stakeholders.
• Strong organizational, analytical, and problem-solving skills.
• Significant proficiency with MS Office tools.
• Ability to interpret and work with large datasets.
• Ability to work independently and handle confidential material.
• Previous experience with Learning Management Systems (preferably Cornerstone) and/or eLearning content is an advantage.

Flexible work statement:
Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Internal Applicants:
Internal mobility can help grow your career and realize your potential. Typically, you must be in your current role for at least 18 months and perform satisfactorily before applying for another position at the firm. More information on career navigation, mobility guidelines, and policies can be found on our employee portal.

Equal opportunities statement:
Morgan Stanley is an equal opportunities employer. We are committed to providing a supportive and inclusive environment where all individuals can maximize their potential. Our workforce is diverse, reflecting a broad cross-section of the global communities in which we operate, and includes individuals from various backgrounds, talents, perspectives, and experiences. We focus on recruiting, developing, and advancing individuals based on their skills and talents.