HR Shared Services Coordinator

Monsoon; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Life assurance

Holiday allowance

Employee wellbeing support

Staff discount across Monsoon/Accessor

Job summary

Monsoon in London is seeking an HR Shared Services Assistant to support HR, Payroll and Reward, ensuring accurate and efficient processes across the employee lifecycle.

You will handle first-line HR queries, onboarding, records management, reporting and system updates, with a proactive approach and strong Microsoft Office skills. Hybrid working and a competitive benefits package are included.

Qualifications

• Excellent organisational and time-management skills.
• Strong attention to detail and accuracy.
• Customer-focused and approachable approach.
• Clear written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines.
• Discretion and confidentiality are essential.
• Proactive and pragmatic mindset with a drive to improve processes.
• Strong administrative and MS Office skills.

Responsibilities

• Provide first-line HR support, weighing service within agreed timescales.
• Prepare employee correspondence, letters, emails and reference requests.
• Support onboarding for colleagues starting new roles.
• Maintain accurate employee records across HR, payroll and leave-management systems.
• Coordinate payroll, benefits and expenses administration.
• Manage employee files and maintain confidentiality of documentation.
• Produce regular HR reports and ensure data accuracy.
• Keep HR information up to date across internal platforms.
• Own HR Shared Services processes and drive improvements in how we work.
• Support broader HR activities and projects as required.

Skills

Organisational skills

Attention to detail

Customer focus

Communication skills

Time management

Discretion/confidentiality

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

The Role

Working closely with colleagues across HR, Payroll, Reward and the wider business, you’ll help ensure our HR Shared Services processes run smoothly, accurately and efficiently.

You’ll be responsible for:

• Providing clear, accurate first-line HR support, advice and query resolution, delivering a great service within agreed timescales.
• Preparing employee correspondence, including letters, emails and reference requests.
• Supporting onboarding for colleagues starting new roles.
• Maintaining accurate employee records across our HR, payroll and leave-management systems.
• Coordinating payroll, benefits and expenses administration.
• Managing employee files and ensuring documentation is complete, current and confidential.
• Producing regular HR reports and supporting the accuracy of our people data.
• Keeping HR information and communications up to date across our internal platforms.
• Taking ownership of HR Shared Services processes and looking for ways to continuously improve how we work and the service we provide.
• Supporting wider HR activities and projects when required.

About You

You’ll enjoy helping others, take pride in getting the detail right and be comfortable managing a varied workload in a fast-paced environment.

You’ll bring:

• Excellent organisational and time-management skills.
• Strong attention to detail and a high level of accuracy.
• A customer-focused and approachable way of working.
• Clear and confident written and verbal communication skills.
• The ability to manage competing priorities and meet deadlines.
• Discretion and an understanding of the importance of confidentiality.
• A proactive, inquisitive and pragmatic approach, with the confidence to solve problems and look for better ways of doing things.
• Strong administrative and Microsoft Office skills.

Previous experience in HR administration, HR Shared Services or a similar people-focused role would be an advantage.

Why Join Us?

This is a great opportunity to build your HR experience within Monsoon and Accessorize, working as part of a supportive People team and gaining broad exposure to HR processes, systems and the wider employee lifecycle.

You’ll have the opportunity to take real ownership of your work, build relationships across the business and contribute ideas that improve the experience we provide to our colleagues.

Our Benefits

Alongside the opportunity to develop your HR career with two distinctive retail brands, we offer a competitive benefits package, including:

• Competitive salary
• Generous staff discount across Monsoon and Accessorize
• Hybrid working
• Pension scheme
• Life assurance
• Holiday allowance
• Employee wellbeing support