HR Services Manager

TN United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an HR Services Manager to lead their HR operational services team in London. This role emphasizes the importance of delivering high-quality, personalized HR support throughout the employee lifecycle. You will innovate HR procedures and ensure compliance with regulations while managing a dedicated team. The ideal candidate will possess strong analytical skills, a proven track record in HR management, and the ability to foster effective relationships across the organization. Join a forward-thinking company committed to diversity and inclusion, offering a supportive environment where your contributions will make a significant impact.

Benefits

Private medical insurance

Life assurance

Pension contribution

Generous holiday package

Option to purchase additional holiday

Shared parental leave

Qualifications

• Strong track record in managing and developing HR teams.
• Experience in HR operational delivery and service delivery targets.

Responsibilities

• Manage HR operational services across the employee lifecycle.
• Drive excellence in employee experience and team performance.

Skills

HR operational delivery

Data analytics

Team management

Microsoft Excel

Interpersonal skills

Education

Degree in Human Resources or related field

Tools

HRIS

HR case management tools

Job description

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Evelyn Partners is the UK’s leading integrated wealth management and professional services group,with over 186 years of experience in helping generations of people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities and businesses.

We provide an award-winning service for our clients by employing the best people. Join us on our mission to place the power of good advice into more hands because we believe that everyone deserves access to good advice, regardless of where they’re at in their financial journey.

An exceptional track record of growth and innovation is driven by our core values of:Personal,offering advice based on a true understanding of what matters to our clients;Partnership, working with our clients in a joined-up, collaborative way; andPerformance, demonstrating a breadth and depth of advice expertise to deliver first-class results.

Read more about us and available career opportunities here:

Job Description

What will you be doing?

We’re seeking a talented person to join our HR Services team in London. In this role, you will manage and innovate the delivery of HR operational services across the full employee lifecycle, ensuing high quality, personalised support and guidance is given to both the HR team and wider business. You will lead a team of HR Associates who are responsible for managing customer queries end-to-end, managing the onboarding and offboarding process and processing NetSuite transactions.

As HR Services Manager, your responsibilities will include among others

• Manage the HRIS records strategy, conducting self-audits as necessary, to ensure the retention and processing of all employee data allows the facilitation of payroll and is GDPR, Home Office, HMRC, FCA and Company compliant.
• Support the implementation of new or improved HR procedures, structures, solutions and processes that deliver continuous improvement to the HR Services offering
• Support team to deliver monthly payroll submissions
• Drive excellence to ensure team deliver market leading employee experience and provide appropriate training and communication across the organisation to ensure employees have the necessary knowledge and understanding of the HR systems and support available.
• Ensure agreed KPIs and metrics are achieved within your team ensuring business requirements are met.
• Work with 3rd party providers to ensure timely and effective case resolution
• To manage HR systems and processes using a data driven approach which promotes accuracy, efficiency and a right first-time mentality.
• Ensure any significant issues or risks to the HR service delivery are identified and promptly escalated

To be successful in this role, you should

• Be able to coach, motivate and develop the HR services teams to provide personalised, knowledge driven support with attention to detail
• Have a strong track record of successfully managing and developing teams and people.
• Have in depth knowledge of HR operational delivery, including the setting and monitoring of service delivery targets and providing user focused HR solutions through technology.
• Be analytical by nature and able to demonstrate thoughtfulness around process improvement and change with a commercial approach.
• Be able to build strong and effective relationships with all internal and external stakeholders to improve service, create value and provide high performance.
• Be comfortable with data analytics and proficient in Microsoft Excel and graphical reporting
• Have demonstrable experience of managing sector specific requirements and legislation as well as that required of HR professionals.
• Have experience in the full employee lifecycle of selecting, implementing and managing HR systems and data.
• Have the ability to monitor KPIs to measure service quality in order to drive continuously improved operational excellence. Exposure to HR case management tools preferred.
• Have strong interpersonal and communication skills - both oral and written.
• Have the ability to retain a position of strength in challenging situations.
• Have the ability to adapt to change and work under pressure.

Qualifications

Additional Information

As a colleague here at Evelyn Partners you will have access to benefits that include:

• Private medical insurance
• Life assurance
• Pension contribution
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave

We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we’re delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.

We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.