HR Service Center, Regional Manager - APAC & EMEA

Fitch Ratings; Manchester; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a dynamic and innovative organization as a HRSC Regional Manager, where you will lead a diverse team and manage HR operations across APAC and EMEA. This role offers the opportunity to enhance your leadership skills while actively participating in large-scale HR projects that shape the strategic direction of the company. You'll thrive in a fast-paced environment, continuously adapting to market changes, and will be supported in your professional growth through workshops and mentorship programs. If you're passionate about HR and eager to make a significant impact, this position is perfect for you.

Benefits

Continuous Learning Opportunities

Mentorship Programs

Dynamic Work Environment

Diverse Team Culture

Qualifications

• Extensive HR operations management experience required.
• Strong leadership and communication skills essential.
• Proficiency in HRIS and data analysis is a must.

Responsibilities

• Oversee daily operations of the HR service center team.
• Ensure high-level customer service and compliance.
• Analyze service center metrics for performance improvements.

Skills

HR Operations Management

Team Leadership

Customer Service

Data Analysis

HR Information Systems (HRIS)

Compliance Knowledge

Communication Skills

Process Improvement

Education

Bachelor's Degree in Human Resources or related field

HR Certifications (CIPD, SHRM, etc.)

Tools

HR Information Systems (HRIS)

RPA Tools

Job description

HR Service Center, Regional Manager - APAC & EMEA

Requisition ID: 47244

Business Unit: Fitch Group

Category: Human Resources

Location: Manchester, GB

HRSC Regional Manager – APAC & EMEA

Fitch Group is currently seeking a HRSC Regional Manager for our HR Service Center based out of our Manchester office. The Fitch HR Service Centre manages the administrative elements of the employee life-cycle from new hire onboarding, transfers through to leavers and plays an important role in ensuring a positive employee and new hire experience. Team members are based in the United Kingdom, United States and Singapore and we cover all businesses within APAC, EMEA, North America and Mexico.

What We Offer:

1. Working in a Dynamic and Constantly Changing Environment
   • Our organization thrives on innovation and adapts quickly to market changes. This dynamic environment ensures that no two days are the same, providing continuous challenges and excitement.
   • You'll gain valuable experience in agile thinking and adaptability, skills that are highly sought after in today’s fast-paced world.
2. Exposure to Wide Range of HR Processes & Opportunities to Get Involved/Lead Larger Projects
   • You will have the chance to work with various teams within HR and the wider organization. This comprehensive exposure will deepen your HR expertise.
   • Our commitment to large-scale HR projects means you’ll be involved in/lead initiatives that shape the strategic direction of the HR function.
3. Opportunity to Manage Within a Dynamic and Diverse Team
   • As a manager, you will lead a team of talented and diverse individuals, enhancing your leadership and people management skills.
   • Working with colleagues from various backgrounds fosters a culturally rich environment, promoting inclusivity and broadening your understanding of different perspectives.
4. Continuous Growth and Development
   • We prioritize your growth by offering continuous learning opportunities, including workshops, training sessions, and access to industry certifications.
   • Our structured career paths and mentorship programs are designed to help you achieve your professional goals and advance within the organization.

We’ll Count on You To:

1. Team Management and Leadership:
   • Supervision: Oversee the daily operations of the HR service center team, ensuring that all tasks are completed efficiently and accurately.
   • Training and Development: Train and mentor team members, providing guidance and support to help them achieve their professional goals.
   • Performance Management: Conduct performance evaluations, set objectives, and provide feedback to team members.
2. Service Delivery:
   • Customer Service: Ensure a high level of customer service is provided to all employees and stakeholders, addressing inquiries and resolving issues in a timely manner.
   • Process Improvement: Continuously evaluate and improve HR processes to enhance efficiency and service quality.
   • Compliance: Ensure that all HR activities comply with company policies, legal requirements, and best practices.
3. Reporting and Analytics:
   • Data Analysis: Monitor and analyze service center metrics to identify trends, areas for improvement, and opportunities for optimization.
   • Reporting: Prepare and present regular reports on service center performance to senior management.
4. Collaboration and Communication:
   • Stakeholder Engagement: Work closely with other HR teams, departments, and external vendors to ensure seamless HR service delivery.
   • Communication: Maintain clear and effective communication channels within the team and with other departments.
5. Technology and Systems Management:
   • HR Systems: Oversee the use and maintenance of HR information systems (HRIS) and other relevant technologies.
   • System Enhancements: Identify and implement system enhancements to improve service delivery and user experience.
6. Process Automation:
   • Recognize areas and implement RPA to automate repetitive and time-consuming tasks like data entry, payroll processing, and benefits administration.
   • Guide the HR team through the digital transformation process, ensuring a smooth transition to AI and RPA technologies.

What You Need to Have:

• Extensive experience in managing HR operations, including payroll, benefits administration, employee records, and compliance with employment laws.
• Proven track record of leading and managing a team of HR professionals, including recruitment, training, performance management, and career development.
• Strong leadership, communication, and interpersonal skills to inspire and motivate a diverse team.
• Proficiency in HR information systems (HRIS) and other HR technologies, along with the ability to streamline HR processes to enhance efficiency.
• Background in delivering high-quality customer service to internal stakeholders, addressing and resolving HR-related inquiries and issues.
• Ability to analyze HR data and metrics to identify trends, measure performance, and make data-driven decisions.
• Knowledge of EMEA & APAC employment laws and regulations, with experience in ensuring compliance and managing HR-related risks.
• Outstanding proficiency in both oral and written communication.

What Would Make You Stand Out:

• Display strong Employment law and Technical Proficiency.
• Display Collaborative and inclusive, focusing on empowering team members and fostering a culture of open communication and mutual respect.
• Leveraging these technologies to enhance HR processes and improve efficiency.

Why Fitch?

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.

Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.