Hr & Payroll Assistant

Commercial Services Group; East Malling; Hybrid; GBP 25,000 - 27,000; Part time

Benefits offered by this job

Hybrid working

Birthday Day Off

Life assurance 4x salary

Pension with employer contributions

Wellbeing programme

Job summary

Commercial Services Group's HR Connect division is seeking an HR & Payroll Assistant to support payroll, pensions and HR services to schools and organisations. The role is based in Kings Hill with hybrid working, 24.5 hours per week, and a fixed term for up to 12 months.

You will contribute to accurate payments, data integrity and high-quality service. As part of the HR Delivery Team you will help ensure regulatory compliance, provide customer support, and maintain systems and records with

Qualifications

• Proficiency in IT systems, including Excel and Word.
• Strong communication and relationship-building skills.
• Ability to manage workload under pressure and meet deadlines.
• Confidentiality and attention to detail in payroll data.
• Experience with payroll, pensions or HR processes (advantage).

Responsibilities

• Prepare, update and process payroll, pensions and HR data.
• Provide first-line support via phone, email and live chat.
• Keep up to date with legislation and contractual requirements.
• Plan and organise workload to meet deadlines.
• Build and maintain relationships with internal teams and customers.
• Ensure performance targets and service standards are met.
• Complete mandatory training including cyber security and data protection.

Skills

Strong communication

Attention to detail

Time management

Customer-focused

Problem solving

Tools

Excel

Word

Job description

Location: Kings Hill / Hybrid

Salary/package: £25,948.96 per annum (FTE)

Contract type: Fixed Term for up to 12 months

Hours: Part time, 24.5 hours per week

As an HR & Payroll Assistant, you will play a key role within the HR Delivery Team, supporting the accurate and timely delivery of payroll, pensions and HR services to a diverse customer base. This is an opportunity to make a meaningful impact, helping schools, academies and organisations receive a high-quality service while ensuring employees are supported throughout their employment journey.

Who we are

HR Connect is part of of Commercial Services Group, which is wholly owned by Kent County Council. We provide comprehensive HR and payroll solutions to a diverse customer base, ensuring compliance, accuracy and outstanding service.

Why this role matters

As an HR & Payroll Assistant, you will play a key role in supporting the HR Delivery Team to meet employer obligations under the Teachers’ Pensions Scheme. Your responsibilities ensure accurate employee payments, meticulous record keeping and exceptional customer service.

What you’ll be doing

• Prepare, update and process payroll, pensions and HR data in line with regulations and standards.

• Provide first-line support via phone, email and live chat, resolving queries promptly or escalating as needed.

• Keep up to date with legislation, employment checks, and contractual requirements to provide compliant advice.

• Implement and review office systems and practices, suggesting improvements where appropriate.

• Plan and organise your workload to meet deadlines and support multi-disciplinary working.

• Build and maintain strong relationships with internal teams and external customers.

• Ensure performance targets and service standards are consistently met.

• Complete mandatory training and uphold cyber security and data protection responsibilities.

What we’re looking for

• Strong communication skills and ability to build effective working relationships.

• High attention to detail, accuracy and confidentiality in all tasks.

• Ability to manage workload under pressure and meet tight deadlines.

• Customer-focused approach with problem-solving skills and initiative.

• Proficiency in IT systems, including Excel and Word.

What you’ll get in return

• Salary of ££25,948.96 per annum

• 25 days annual leave, increasing to 27 after four years service

• Birthday Day Off

• One Concessionary Day off during the Christmas Period

• Life assurance cover (4x salary)

• Pension scheme with 4% employer contribution

• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme

• Volunteer days and access to a comprehensive wellbeing programme

• Tailored development support with real opportunities to progress

• Access to Learning & Development opportunities via our CSG Academy

• Hybrid working

Why CSG?

CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £700 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.

We are growing through a combination of organic development, acquisitions and strategic partnerships. Our 35+ businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.