Hr Ops Tier 2 – C&B Specialist

Csl; England; On-site; GBP 45,000 - 65,000; Full time

Job summary

CSL Seqirus seeks an experienced HR Operations specialist to manage day-to-day HRIS processing in Workday and related systems. You will perform data audits, support payroll interfaces, and collaborate with global COEs to maintain accurate compensation and benefits data.

The role emphasizes end-to-end process execution, KPI delivery, and continuous improvement of HR operations through SOP creation and escalation of complex issues to Tier 3 when needed.

Qualifications

• Experience in HR Operations and transactional processing in HR systems.
• Proficiency with Workday and ERP/SAP data processing.
• Ability to document issues and resolutions clearly.

Responsibilities

• Handle end-to-end HR processes in Workday and related systems.
• Conduct data audits in Workday; process error reports.
• Support compensation, benefits and payroll interfaces; ensure KPI adherence.
• Create and maintain SOPs and knowledge base articles for HR Ops.

Skills

HR Operations

Workday processing

Case management

Tools

SAP

Excel

Job description

Second point of contact for employees and managers in Germany and Switzerland for resolution of more complex HR issues related to areas of Compensation, Benefits and Reward and Recognition and Company Sare Plan. Documenting all inquiries according to departmental standards. Provides resolution of complaints and inquiries escalated from Tier 1 team that are more complex. Will liaise with either the Center of Expertise (CoE), HRBP, Global Compensation T3, Global Benefits T3, Payroll and Employee Equity when necessary and elevate to Tier 3 when needed.

• Ensures execution of End-to-End processes and all tasks associated from Workday and local Systems (e.g. SAP). Conducts day-to-day HRIS transactional processing in Workday and other related HR Systems.
• Independent implementation of various data Audits in Workday and independent processing of error reports.
• Supports HR COEs Compensation and Benefits for executing core, common and consistent processes, tasks and overall administration, and ensures continuity and successful delivery of functional services to users throughout the organization.
• Ensuring the interface to payroll accounting (creation of Excel files, EIB uploads for Workday or direct data entry in Workday) for all relevant benefit programs.
• Responsible for adhering to appropriate HR Operations KPI's; will Assist HR Service Center Director in developing standard work, service level agreements and key performance indicators for all areas of the department.
• Conduct research of issues as appropriate and provide resolution in a timely manner.
• Create, monitor, and close out tickets in the case management tool, as well as work closely with other HR staff members, and HR systems to provide service and support to all other HR functional areas.
• Ensure that case notes are professionally written and that they thoroughly and accurately detail the problem and the proposed resolution
• Enhance HR’s reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to HR Operations
• Identify escalation trends and opportunities for process change and/or new solutions. Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Partners with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors
• Identify automation opportunities to increase the efficiency of ongoing operations in the HR Service Center and ensure the implementation of changes in close collaboration with HR Technology in KoP
• Creation and upkeep of SOPs and Knowledge Base Articles with HR internal and employee-facing information.

About CSL Seqirus

CSL Seqirus is part of CSL. As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. With state-of-the-art production facilities in the U.S., the U.K. and Australia, CSL Seqirus utilizes egg, cell and adjuvant technologies to offer a broad portfolio of differentiated influenza vaccines in more than 20 countries around the world.

To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit and CSL Plasma at .