HR Operations Manager (12 Month FTC)

Skydance; Camden Town; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Generous benefits package

Free streaming subscriptions to HBOMax

Job summary

Skydance is seeking an experienced HR Operations Leader to oversee employee lifecycle processes, master data management and compliance across circa 11 English-speaking countries in EMEA, including the UK. You will lead a UK-based team of up to 10 HR professionals, drive continuous improvement, data quality and global policy adoption, while partnering with Payroll, Talent Acquisition and COEs.

You’ll mentor colleagues, manage performance conversations and escalations, and champion a

Qualifications

• Experience leading an HR Operations or global business services team.
• Hands-on experience with HR processes, including process mapping, process re-engineering, creation of desktop procedures, SLA application, and definition of controls.
• Experience with an HRIS SaaS platform to maximise data quality.
• Ability to cultivate a high-performance culture built on collaboration and employee engagement.
• Ability to use data to inform priorities and continuous improvement efforts.
• Natural curiosity and drive to challenge the status quo by asking why.
• Experience building strong relationships with stakeholders at different levels of the organisation.
• Strong verbal and written communication skills and the ability to influence decisions.
• Experience delivering HR operations across multiple countries is desirable.

Responsibilities

• Deliver end-to-end HR activities across the employee lifecycle.
• Plan workload peaks by engaging stakeholders and monitoring metrics.
• Use feedback to identify opportunities to improve ways of working.
• Reduce key dependencies through cross-training and process definition.
• Complete audits and data quality activities with remediation.
• Handle escalations and root-cause analysis.
• Manage day-to-day line management and performance conversations.
• Enhance self-service content to reduce queries.
• Champion global HR policies and technologies.
• Collaborate with HR Operations leadership and cross-functional teams.
• Deputise for other HR Operations leaders as required.

Skills

Team leadership

HR Operations

HRIS experience

Data analysis

Stakeholder management

Communication skills

Tools

HRIS SaaS

Job description

Storytelling is, and will always be, the heart of what we do at Skydance.

Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans. We are creator-first, audience-focused, tech-forward, globally scaled.

Here, you’ll work with talented teams that move fast, think boldly and collaborate with purpose to deliver results. We aim high, champion the best ideas and win together, earning the trust of our employees, creators, partners and audiences every day.

If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard. LET’S GO!

Is this role for you?

Reporting into the EMEA Snr. Director, you’ll lead the coordination of HR Administration, Master Data Management and Compliance activities across circa 11 English speaking countries in EMEA (UK, Ireland, Canada, Netherlands, Sweden, Denmark, Belgium, Israel).

You’ll help build a collaborative team culture that delivers excellent service in accordance with agreed scope of service, governance, policies, and service levels.

This is a key role in the HR Operations Team, where you’ll lead a team of up to 10 HR professionals in a central UK based HR Operations Team. You’ll be a credible and inspiring leader who enjoys collaborating with others to capitalise on continuous improvement opportunities, particularly those which enhance colleague experience and improve data quality.

You’ll partner closely with colleagues at all levels across both the HR function (including Payroll, HR Data Management, Reward, People Development, Talent Acquisition, HRBPs and COEs) and the wider business. You’re a capable communicator who can spot opportunities to create global consistency and set clear expectations of both team members and stakeholders.

What you will be doing?

• Deliver end-to-end HR activities associated with the employee life cycle efficiently and in line with payroll cut-offs and SLAs (Service Level Agreements)
• Plan ahead for peaks in workload by engaging stakeholders and proactively monitoring volume metrics
• Use colleague and stakeholder feedback to identify opportunities to improve our ways of working
• Reduce key people dependencies through cross training and robust process definition
• Complete weekly, monthly, quarterly and annual audits, compliance checks and data quality activities, and carry out agreed remediations against a service management framework
• Handle operational escalations and service failures, carrying out root cause analysis and remediation as required
• Manage day to day line management of team members, including onboarding, quarterly and annual reviews, career conversations, performance conversations and quality measurement
• Enhance Tier 0 self-service content to reduce the volume of colleague queries
• Champion the correct and consistent use of HR global policies, processes, and technologies
• Work collaboratively with the HR Specialist Manager and team responsible for Service Management, Change Projects, Training and Development, and Subject Matter Expertise in local specialist HR processes and technology. Change projects include changes to scope of service and enhancements
• Deputise for other members of the HR Operations Leadership team as required

What are we looking for?

• Experience leading a team within an HR Operations or global business services environment underpinned by a tiered service delivery model
• Hands‑on experience with HR processes, including process mapping, process re‑engineering, creation of desktop procedures, application of service level agreements, and definition of appropriate controls
• Experience working with an HRIS SaaS platform to maximise data quality
• Ability to cultivate a high-performance culture built on collaboration that actively promotes employee engagement
• Ability to use data to inform priorities and focus on continuous improvement efforts
• A natural curiosity and a drive to challenge the status quo by asking “why”
• Experience building and maintaining strong working relationships with stakeholders at different levels of the organisation
• Strong verbal and written communication skills, including the ability to use logic and data to influence decision making
• Experience delivering HR operations across multiple countries is desirable

About Skydance

Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media. Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.

Additional Information

In compliance with local law, we are disclosing compensation, or a range thereof, for roles where legally required. Actual salaries will vary based on a variety of job‑related factors, including but not limited to geographic location, external market data, internal equity, skill set, experience, training, education, and/or performance. Base pay is just one component of our total compensation package. Other rewards may include annual bonuses, short- and long-term incentives, and program‑specific awards.

What We Offer

• Attractive compensation and comprehensive benefits packages. Check out our full list of benefits here.
• Generous paid time off.
• Complimentary subscriptions to HBO Max, Paramount+, and other Skydance streaming services and digital news products.
• Robust employee engagement opportunities, including access to exclusive screenings and events, speaker series, volunteer activities and more.

Skydance is an equal opportunity employer (EOE)

We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit. In line with the laws of the country or region in which the role is based, this includes consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law.

If you have any difficulties in applying or require access needs arising from a mobility or any other impairment please let us know by emailing [e-mail] or calling 0207 555 1234.