HR Operations Advisor

GTC Recruitment; Swindon; On-site; GBP 59,000 - 80,000; Full time

Job summary

GTC Recruitment is seeking an experienced HR Operations Advisor to join an organisation on an initial three-month contract in Swindon. This role provides expert operational HR support, handling employee relations, advising managers, and ensuring compliance with employment law and HR policies.

You'll work closely with stakeholders in a fast-paced environment, contribute to improvements across HR services, and support recruitment and data integrity.

Qualifications

• Proven experience in an HR advisory or HR operations role.
• Experience managing employee relations cases (disciplinary, grievance, absence, performance).
• CIPD Level 5 qualification or equivalent.
• Strong understanding of UK employment law and HR best practice.

Responsibilities

• Provide expert HR advice and guidance to managers and employees on HR policies, procedures and employee relations matters.
• Manage a varied employee relations caseload, including disciplinary, grievance, absence management, capability and performance cases, ensuring timely and compliant resolution.
• Coach and support managers to make effective, consistent and legally compliant people management decisions.
• Act as an escalation point for operational HR queries, resolving issues through the appropriate application of policies and procedures.
• Build and maintain strong working relationships with managers, employees and key stakeholders across the organisation.
• Support organisational change programmes by providing HR guidance throughout implementation.
• Assist with recruitment activities, including coordinating job descriptions, supporting hiring managers and maintaining recruitment records.
• Maintain accurate employee records and update HR systems in accordance with data protection requirements.
• Analyse HR data and trends, producing reports and identifying opportunities for service improvement.
• Contribute to HR projects and continuous improvement initiatives to enhance HR processes and service delivery.
• Ensure all HR activities are carried out in line with employment legislation, organisational policies and HR best practice.

Skills

Employee relations

HR advisory

Stakeholder management

Employment law

Communication skills

Education

CIPD Level 5

Tools

Oracle Fusion HR

HRIS

Job description

Location: Swindon (Hybrid – 2 days per week onsite: every Wednesday and one additional day)

Contract: Initial 3-Month Contract

Rate: £375 per day (Umbrella)

IR35 Status: Inside IR35

Security Clearance: BPSS required

About the Role

We are seeking an experienced HR Operations Advisor to join an organisation on an initial three-month contract. This is an excellent opportunity for an HR professional with strong employee relations experience to provide expert operational HR support within a collaborative and fast-paced environment.

Working closely with managers and key stakeholders, you will deliver practical HR advice across a broad range of people matters, ensuring compliance with employment legislation, organisational policies and HR best practice. You will play a key role in supporting managers, resolving employee relations issues, contributing to organisational change initiatives and driving continuous improvement across HR services.

Key Responsibilities

• Provide expert HR advice and guidance to managers and employees on HR policies, procedures and employee relations matters.
• Manage a varied employee relations caseload, including disciplinary, grievance, absence management, capability and performance cases, ensuring timely and compliant resolution.
• Coach and support managers to make effective, consistent and legally compliant people management decisions.
• Act as an escalation point for operational HR queries, resolving issues through the appropriate application of policies and procedures.
• Build and maintain strong working relationships with managers, employees and key stakeholders across the organisation.
• Support organisational change programmes by providing HR guidance throughout implementation.
• Assist with recruitment activities, including coordinating job descriptions, supporting hiring managers and maintaining recruitment records.
• Maintain accurate employee records and update HR systems in accordance with data protection requirements.
• Analyse HR data and trends, producing reports and identifying opportunities for service improvement.
• Contribute to HR projects and continuous improvement initiatives to enhance HR processes and service delivery.
• Ensure all HR activities are carried out in line with employment legislation, organisational policies and HR best practice.
• Escalate complex or high-risk matters where appropriate.

About You

To be successful in this role, you will have:

• Demonstrable experience in an HR Advisory or HR Operations role.
• Proven experience managing employee relations cases, including disciplinary, grievance, absence and performance matters.
• CIPD Level 5 qualification (or above), or equivalent practical HR experience.
• A strong understanding of UK employment law and HR best practice.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Strong organisational skills with the ability to manage multiple priorities and work independently.
• Sound judgement when interpreting and applying HR policies and procedures.
• Experience using HR information systems and maintaining accurate employee records.
• A customer-focused approach with a commitment to delivering a high‑quality HR service.

Desirable Experience

It would be advantageous if you have:

• Experience using Oracle Fusion HR.
• Experience supporting organisational change programmes.
• Experience analysing HR metrics and producing management information.
• Previous experience working within the public sector or a large, complex organisation.
• Knowledge of pension administration processes.

Working Arrangements

• Hybrid working model.
• Mandatory onsite attendance in Swindon every Wednesday and one additional day each week (this requirement is fixed).
• This role must be undertaken within the United Kingdom