HR Operating Model Specialist - Managing Consultant / Senior Manager

Capgemini Invent; Glasgow; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Capgemini Invent in the UK is seeking a HR Operating Model Specialist who will lead and shape large-scale HR transformation programmes, translating operating model ambition into actionable, enterprise-wide change.

Working within the Employee Experience & HR team, you will design and optimise operating models that deliver high-quality, efficient and future-ready services while aligning with clients’ organisational strategies and improving employee experience.

Qualifications

• Strong HR transformation and operating model expertise for complex organisations.
• Skilled in data-led analysis and problem solving with clear recommendations.
• Highly collaborative and able to engage senior stakeholders and facilitate workshops.

Responsibilities

• Designing and evolving our HR Operating Model client offering, modern and efficient.
• Reviewing and optimising end-to-end HR processes for quality, governance and alignment.
• Leading diagnostic assessments and organisational design using evidence-based approaches.
• Partnering with HR, digital, finance and operations leaders to drive coherence across roles and processes.
• Supporting adoption of new ways of working and a culture of operational excellence.

Skills

HR transformation

Operating model design

Data-driven analysis

Stakeholder management

Cross-functional collaboration

Change management

Job description

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR ROLE

In this role, you will lead and shape complex, large scale HR transformation programmes, translating operating model design ambition into actionable, enterprise wide change.

As a HR Operating Model Specialist, you will shape how our People function delivers high‑quality, efficient and future‑ready services. Working within Employee Experience & HR team, you will design and optimise operating models, enabling seamless, insight‑driven and scalable HR ecosystems that supports our clients’ organisational strategy and enhances the employee experience.

In this role you will play a key role in:

• Designing and evolving our HR Operating Model client offering, ensuring it is modern, efficient, and able to meet our clients’ current and future workforce needs.
• Reviewing and optimising end‑to‑end HR processes, identifying opportunities to improve service quality, clarity, governance and cross‑functional alignment.
• Leading diagnostic assessments and organisational design activities, using data and evidence‑based approaches to inform strategic decisions.
• Partnering with HR, digital, finance and operational leaders to drive coherence across roles, capabilities, processes and technologies.
• Supporting the adoption of new ways of working, embedding continuous improvement, capability uplift and a culture of operational excellence across our clients’ organisations.

As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

• Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal contribution – Campaign development, internal think‑tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
• Learning & development – Training to support your career development and the skills demand within the company, certifications etc.

YOUR PROFILE

• Strong HR transformation and operating model expertise, with experience designing future‑state structures, processes and governance within complex organisations.
• Skilled in data‑led analysis and problem solving, able to simplify complexity and translate insights into clear recommendations and actionable designs.
• Highly collaborative and influential, confident engaging senior stakeholders, facilitating workshops, and building alignment across diverse teams.
• A proactive, delivery‑focused mindset, demonstrating sound judgement, adaptability, and a passion for improving employee and service‑experience outcomes.

Optional: Required certifications, licenses or languages

• Currently working in a major Consulting firm, and/or in industry but having a Consulting background
• Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.
• Experience of proposition building and delivery.

What You'll Love About Working Here

You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible.

We are delighted to have received the ‘Glassdoor Best Places to work UK’ accolade for 4 consecutive years, to see what it’s like to work at Capgemini Invent, visit our Glassdoor page

NEED TO KNOW

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day‑to‑day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

CSR

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.