HR Officer – Pay, Terms and Conditions (PT&C) Team

NHS National Services Scotland; City of Edinburgh; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A national NHS Board is seeking an HR Officer to manage internal customer queries and administer HR processes. The ideal candidate will possess strong communication skills and relevant experience in HR or office administration. This role offers a flexible working arrangement, including the option for home working in the Edinburgh or Glasgow areas. Benefits include a pension scheme and various work-life balance policies.

Benefits

Pension scheme

Work-life balance policies

Occupational health services

Learning and development opportunities

Qualifications

• Experience as first point of customer contact.
• Demonstrated communication skills and attention to detail.
• Proven experience in HR or administration in a large organization.

Responsibilities

• Serve as the first point of contact for internal customers.
• Administer HR workstreams and associated information systems.
• Support various HR activities in a fast-paced environment.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Sensitivity and confidentiality

Education

HNC in Office Administration or equivalent

Tools

Microsoft 365

Job description

About The Organisation

National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services.

The Team

Pay, Terms and Conditions are a team within the Human Resources and Workforce Development Directorate. We aim to provide an excellent service, specialising in the following HR workstreams: Job Evaluation, Organisational Change, Redeployment, TUPE, Agenda for Change and Medical and Dental Terms and Conditions of employment.

The Post

We have an opportunity for an HR Officer to permanently join the team.

The HR Officer will be the first point of contact for our internal customer queries received in person, via video call or written enquiries. The post requires to administer processes related to the HR workstreams and associated information systems.

The Candidate

We are looking for an individual to join the team who has experience of being the first point of customer contact, who can clearly communicate verbally and in writing. You can demonstrate sensitivity and confidentiality when responding to enquiries.

You should have in-depth skills in systems including Microsoft 365 and hold or have the equivalent relevant experience of an HNC in Office Administration (or similar subject). You have an eye for detail to ensure processes and information systems are accurate.

There should be proven experience of working within an HR team or administering HR-related processes in a large organisation. The candidate should expect variety and pace that comes from working daily on administrative activities servicing different workstreams and different specialists.

Location and Working Pattern:

Gyle Square, Edinburgh or Delta House, Glasgow. We have a flexible approach to work location where we blend office and home working, depending on service need and preference.

Monday to Friday, 37 hours per week (reducing to 36-hours from 1 April 2026 as per NHS Scotland agreement, without loss of earnings.) This post is suitable for flexi-time.

It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.

Benefits

Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.

Inclusion

is a national board and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. NSS has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of NSS to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on

Further Information

For further information or to arrange an informal discussion via teams, please contact Specialist HR Advisor’s Beata Jenei on or Gill MacAlister on

Closing date for completed applications is midnight on 7 September 2025.

Further Information On NSS Is Available From

Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).

NHS National Services Scotland is an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies.