HR Manager / People Services Manager

Wales & West Housing Association Limited; Cardiff; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Wales & West Housing Association is seeking a People Services Manager to lead a high-performing HR team. This pivotal role involves shaping employee support services and delivering HR excellence while fostering a collaborative and inclusive team environment. With the opportunity to make a significant impact on both systems and employee experience, this position offers a unique chance to contribute to a leading housing provider in Wales.

Qualifications

• Proven experience leading an HR function with strong grasp of employment law.
• Excellent verbal and written communication skills.
• Confident with HR systems and digital tools.

Responsibilities

• Lead a team of six, ensuring a modern and effective People Services function.
• Provide expert support on complex employment matters.
• Coach and develop team capacity in HR services.

Skills

Leadership

Communication

Emotional Intelligence

Customer Focus

Problem Solving

Education

HR qualification or equivalent experience

Job description

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Client:

Location:

Cardiff, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7abe78d7a80e

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

The Opportunity

We’re looking for a confident, capable and people-focused People Services Manager to join our passionate People & Culture team.

This is a unique opportunity to lead a high-performing team during a period of positive change and growth within one of Wales’s top organisations. You’ll shape how we deliver our core people support offer from employee relations and reactive advice services, to policy development, governance and people administration, ensuring it’s grounded in empathy, expertise and excellent service.

If you're someone who thrives on leading others, knows how to apply the full breadth of employment law with confidence, and sees customer focus and continuous improvement as central to how great HR is delivered, we’d love to hear from you.

What will you be doing?

You’ll lead a team of six highly capable professionals and work closely with peer managers within the People and Culture function, as well as, leaders across the Group. Together, you’ll be responsible for ensuring our People Services function delivers a modern, agile and effective service, maintaining high levels of technical compliance and delivering an informed and engaged customer experience.

Key areas of focus include:

• Providing clear, calm and expert support on complex employment matters, acting as a point of escalation for the team and a trusted adviser to senior leaders.
• Managing and improving reactive HR services (e.g. casework, contract changes, transactional, etc.), using systems thinking to reduce avoidable demand and improve customer experience.
• Coaching and developing your team and peers to build capability, confidence and a culture of continuous learning within the team and across the business.
• Developing governance and assurance systems that ensure legal compliance, data accuracy and peace of mind.
• Leading internal projects that enhance our offer to colleagues, including policy development, people data insights and leadership development initiatives.
• Representing People Services across the organisation, contributing to the P&C leadership team and helping shape our strategic direction.

Who are we looking for?

This role needs someone with high levels of personal credibility, self-awareness and emotional intelligence, in addition to a strong professional and technical background. You’ll be a confident communicator who can navigate complexity with clarity and lead people with care and maturity.

You’ll also bring:

• Proven experience leading an HR/People Services function, with a strong grasp of employment law, casework, systems and policy.
• A naturally collaborative leadership style, able to support, challenge and develop others.
• A strong sense of curiosity and a drive for improvement, you’ll want to understand the root causes of issues, not just fix the symptoms, bringing a strong customer focus.
• High personal standards, a strong sense of integrity and the ability to balance compliance with pragmatism, applying and developing principles to guide decisions.
• Excellent verbal and written communication skills, and confidence with people data, HR systems and digital tools.
• The ability to lead with purpose and maturity, you’re self-directed, calm under pressure and open to feedback and change.

You’ll also share our belief in the importance of creating a safe, inclusive, engaged workforce, one that is inspired to deliver the best outcomes for our residents.

Our culture is one of our biggest strengths. With high levels of employee engagement and a clear focus on values-led leadership, you’ll be joining a team that’s trusted, respected and continually evolving. This is a role with real scope to make an impact not just on systems and processes, but on people’s day-to-day experience at work.

Hybrid working and a team spread across Wales means that while travel is expected from time to time, we are open to how this role can be delivered for the right candidate.

Who are Wales & West Housing (WWH)?

We are one of the leading housing providers in Wales; providing affordable homes and services to more than 24,000 residents in over 12,500 properties across Wales. We formed a Group company in 2011, to include Cambria Maintenance Ltd.

We employ over 450 staff at WWH and over 190 staff in Cambria, making us a major Welsh employer. As an organisation we adopt a systems thinking approach to the way we manage and deliver our services across the Group; it underpins the way in which we operate.