HR Helpdesk & Onboarding Administrator

ISS Facilities Services; Bolton; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

ISS Facilities Services in Bolton is seeking a People Services Administrator to join the Helpdesk within the People & Culture team. The role supports the full employee lifecycle, including onboarding, contracts, and compliance activities, with comprehensive training provided.

The position offers exposure to HR operations, opportunities for professional development, and collaboration with Payroll, Vetting and wider People & Culture teams. Hybrid working in Bolton is available.

Qualifications

• Strong customer service and communication skills.
• Good administrative and organisational ability.
• Accurate data entry and attention to detail.
• Ability to manage multiple tasks and priorities.
• Professional and confidential approach to employee information.

Responsibilities

• Provide administrative support across the employee lifecycle, including onboarding, internal moves and offboarding.
• Prepare and issue contracts, offer letters, contract amendments and employment documentation.
• Manage and respond to employee and manager queries through the People Services helpdesk and shared HR mailbox.
• Process starters, movers and leavers, ensuring all records and systems are updated accurately.
• Support compliant onboarding activities, including right-to-work documentation and screening requirements.
• Liaise with Payroll regarding employee changes, starters and leavers, ensuring payroll deadlines are met.
• Maintain accurate employee records, personnel files and HR system data.
• Support GDPR, compliance activities, audits and Data Subject Access Requests (DSARs).

Skills

Customer service

Communication

Administrative

Data entry

Multitasking

Job description

ISS Facilities Services in Bolton is seeking a People Services Administrator to join the Helpdesk within the People & Culture team. The role supports the full employee lifecycle, including onboarding, contracts, and compliance activities, with comprehensive training provided.

The position offers exposure to HR operations, opportunities for professional development, and collaboration with Payroll, Vetting and wider People & Culture teams. Hybrid working in Bolton is available.