HR Coordinator

Thames Water; Reading; On-site; GBP 17,000 - 24,000; Full time

Job summary

Thames Water is seeking an HR Co-ordinator to support the People Services team, providing frontline service to employees and managers. The role requires strong organisational and administrative skills to ensure payroll accuracy and timely processing.

You will handle HR administration tasks, maintain records, generate documents such as employment contracts, and provide project support while liaising with managers, IT, and other areas of the business.

Qualifications

• Great organisational skills.
• Ability to multi-task and manage high volumes of queries.
• Excellent communication skills, both written and spoken.
• Maintain confidentiality and handle sensitive information.

Responsibilities

• Support HR Administration across the People Team.
• Act as the first point of contact for enquiries, forwarding specialist requests as appropriate.
• Maintain data using company systems, ensuring records are accurate and up to date.
• Generate and issue formal documents, such as employment contracts.
• Undertake ad hoc project work when required.
• Communicate with a broad range of people in a courteous and professional manner.
• Liaise with Line managers, the IT Service Desk, and the wider business.
• Update employee records with changes to pension contributions.
• Undertake ad-hoc reporting and provide project support as required.
• Own workload and triage queries to resolution; communicate with involved parties.
• Ensure achievement of KPIs.
• Collaborate within the People Services team.

Skills

Organisational skills

Multi-tasking

Communication skills

Confidentiality

MS Outlook

Tools

Microsoft Outlook

Excel

Job description

We are looking for an HR Co-ordinator to assist the People Services team, which is responsible for providing front-line service to all Thames Water employees and managers. This role requires someone with great organisational and administration skills to support the daily administration, ensuring employees are paid accurately and on time.

What you’ll be doing as a HR Coordinator

• Supporting HR Administration across the People Team
• Act as the first point of contact for customer enquiries, forwarding specialist requests to other members of the HR department as appropriate
• Maintain data using Company-specific systems, ensuring that records are accurate and up to date
• Generate and issue formal documentation, such as employment contracts, as required
• Undertake ad hoc project work when required
• Communicate with a broad range of people in a courteous and professional manner
• Liaising with Line managers, the IT Service Desk, and the wider business
• Updating employee records with changes to pension contributions
• Undertaking ad-hoc reporting and providing project support as required
• Taking responsibility for your workload and owning queries/cases through to resolution. If unable to resolve, triage and communicate effectively with all involved
• Ensuring achievement of Key Performance Indicators (KPIs)
• Working collaboratively and providing support to others within the People Services team

What you should bring to the role

To thrive in this role, the essential criteria you’ll need are:

• Great organisational skills
• Able to multi-task
• Highly organised and responsive, with an ability to deal with a high volume of queries each day
• Great communication skills
• Great IT skills including use of Microsoft Outlook
• Advanced level of Excel
• Resilient and able to be flexible to change in demands, whilst remaining approachable.
• Trustworthy, with the ability to maintain confidentiality
• Able to be a positive ambassador for the People Team, representing your role and function positively and professionally at all times
• Able to work in a remote HR Advisory service using a similar service model/approach is desirable; able to visit TW sites, as required

What’s in it for you?

• Hourly Pay rate: £14.96
• Expenses: Excluded
• Location: Clearwater Court, Reading
• Length of assignment: 14 weeks
• Required Start date: ASAP
• Hours: 36 Hours

Please note you will be on assignment at Thames Water via Pertemps

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.