Caseworker (HEO Grade)

GTC Recruitment; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking experienced Caseworkers to support a high-priority government programme in London. This hybrid role involves managing sensitive cases and requires strong analytical and case management skills. Suitable candidates must possess active SC Security Clearance and demonstrate empathy and professionalism while adhering to government policies. Working onsite 1-3 days a week, the role demands resilience in a fast-paced environment.

Qualifications

• Active SC Security Clearance is required.
• Demonstrable casework experience, particularly in high-pressure environments.
• Comfort with discussing sensitive material.

Responsibilities

• Manage individual cases in line with government policies.
• Document decisions clearly aligned with relevant policies.
• Handle sensitive information with professionalism.

Skills

Strong case management skills

Analytical skills

Excellent verbal and written communication skills

Empathy and professionalism

Resilience under pressure

Understanding of Data Protection principles

Microsoft Office 365 proficiency

Tools

Microsoft Office 365

Job description

Direct message the job poster from GTC Recruitment

Our client is seeking experienced Caseworkers to support a high-priority government programme assisting eligible foreign nationals and their families who supported UK operations over the past 20 years. This is an opportunity to contribute meaningfully to a sensitive, high-impact initiative within the Defence sector. This role requires strong case management skills, policy adherence, and emotional resilience due to the sensitive nature of the work.

Location: Hybrid – Whitehall, Inner London

IR35 Status: In Scope

Clearance Required: Active SC Clearance

Start Date: ASAP

Responsibilities

• Manage individual cases efficiently and with empathy, in line with government policies and procedures.
• Analyse complex information from multiple sources to make well-justified decisions.
• Ensure decisions are clearly documented and aligned with relevant policies.
• Handle sensitive information with a high level of confidentiality and professionalism.
• Meet daily case handling targets while maintaining quality and accuracy.
• Liaise with internal and external stakeholders to support effective resolution of cases.
• Work within a high-paced, operationally sensitive environment.
• Maintain compliance with data protection regulations at all times.
• Active SC Security Clearance (must be sole UK; dual nationals are not eligible).
• Demonstrable casework experience, particularly in high-pressure or policy-driven environments.
• Strong analytical skills and attention to detail.
• Experience applying government policy to case decisions.
• Excellent verbal and written communication skills.
• Confident user of Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, Teams).
• Proven ability to work under pressure and meet tight deadlines.
• Comfortable working with and discussing graphic/disturbing material (resilience is essential).
• High level of empathy while maintaining strict adherence to policy-based decisions.
• Good understanding of Data Protection principles.
• Background in Home Office, policing, or immigration-related work.
• Experience handling complex or sensitive cases.

Working Arrangement

• Hybrid role based in Whitehall, London.
• Initial 10-day induction required onsite.
• Office attendance 1–3 days per week (minimum), subject to business needs.
• Candidates must be local to London — no travel expenses provided.

Interview Process

• One stage interview via MS Teams.