Case Manager

Allscreens Nationwide Ltd; Bury St Edmunds; Hybrid; GBP 31,000 - 36,000; Full time

Job summary

Allscreens Nationwide Ltd in the United Kingdom is recruiting two EO Case Managers to support the Loss of Entitlement (LOE) process for Service Family Accommodation (SFA). The roles are hybrid with training primarily in-office for about two weeks, and assignments run until 31/03/2027, with possible extension.

You will check LOE data accuracy, progress cases, maintain records, review notices, and handle tenancy-related actions with support from senior staff.

Qualifications

• Experience managing casework or investigations.
• Proven track record delivering policy and processes.
• Analytical and detail-focused; comfortable with data.
• Strong IT skills, proficient in Microsoft Office.
• Empathetic and careful approach balancing individuals and business needs.

Responsibilities

• Check and quality-assure LOE case data for accuracy and notices.
• Progress cases on time through required stages.
• Maintain and update case records across the team.
• Review Notice to Vacate cases for progression or stays.
• Analyse Proportionality Exercise forms and required supporting docs.
• Monitor payments and investigate arrears over 3 months.
• Directly manage ARP and PRS tenancy cases under Crown Tenancy.
• Issue Notices to Quit and instruct solicitors as needed.
• Keep families informed at each step.
• Provide information for urgent Parliamentary enquiries.
• Keep case notes clear and complete for disputes.

Skills

Case management

Policy delivery

Data analysis

Microsoft Office

Empathy

Job description

Location: Bury St Edmunds RAF Honington IP31 1EE (Hybrid - , 60% office attendance)

Grade: EO

Pay rate: 15.98 per hour

Clearance level: Basic DBS and BPSS (costs covered by the hiring process)

hybrid at 60% office attendance (training will be fully office-based for ~2 weeks)

Assignment length: until 31/03/27, with the possibility of extension

If you're someone who likes structure, detail, and making a real difference for families during challenging moments, Our Client is hiring two EO Case Managers to support the Loss of Entitlement (LOE) process for Service Family Accommodation (SFA). This is a mission-led role with clear responsibilities, supportive training, and a hybrid working pattern once you're up to speed.

What you'll be doing:

• Check and quality-assure LOE case data for accuracy, ensuring correct paperwork, notice periods, and charges
• Progress cases on time, supporting timely movement through the required stages
• Maintain and update case records, including entering and updating information across the team to support the move into a case management system
• Review Notice to Vacate (NTV) cases for progression to legal action or approve stays of legal action
• Analyse Proportionality Exercise forms and ensure required supporting documentation is included where a stay is requested
• Monitor payments and investigate cases where arrears exceed 3 months
• Directly manage ARP and PRS tenancy cases where possession needs to be regained under a Crown Tenancy agreement
• Issue Notices to Quit accurately, instruct solicitors to progress where required, and keep families informed at each step
• Confirm receipt of Stage 1 complaints, support responses within timescales, and recommend remedial action when needed (with senior approval)
• Provide key case information promptly for urgent Parliamentary enquiries
• Keep case notes clear and complete to support any disputed cases

What you'll bring:

• Experience managing casework or investigations
• A solid track record of delivering policy and process effectively
• An analytical, focused approach-comfortable working with data and checking detail
• Confident IT skills with the Microsoft suite
• A careful, empathetic mindset that balances the needs of individuals with the needs of the business