HR Call Handler

Portfolio Group; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading HR and Employment Law Group in Manchester is seeking an entry-level HR Call Handler to join their dedicated team. In this fast-paced role, you will manage client calls, triage queries, and facilitate excellent customer service. Ideal candidates should possess strong communication skills and a friendly demeanor. This position offers numerous benefits including 25 days holiday, career progression opportunities, and a supportive work environment.

Benefits

25 days holiday plus bank holidays

Enhanced pension contributions

Christmas Bonus

Employee Assistance Programme

Free on-site gym

Cycle to work scheme

Qualifications

• Enthusiastic can-do attitude in a fast-paced environment.
• Ability to liaise directly with clients and internal stakeholders.
• Positive outlook and teamwork spirit.

Responsibilities

• Handle reception calls and triage client queries.
• Review emails and online requests to direct them appropriately.
• Support administrative functions of the HR team.

Skills

Customer service

Excellent communication skills

Attention to detail

Ability to prioritize and multi-task

Job description

Posted On : 9th August 2024

• Are you looking for an entry level HR role into a global business?
• Have good customer service and Admin skills?
• Want a role that will open doors to a variety of careers?

Portfolio are proud to be representing our client, the UK and Ireland’s most trusted provider of employment law, HR and health & safety services, supporting over 35,000 businesses. Since they started in 1983, their range of services has expanded and includes HR advice, HR policy and documentation, training, health & safety, tax and payroll advice, in addition to wellbeing services including employee assistance programmes. They help business owners and employers focus on doing what they do best. They deliver exceptional service through expert advice and marketing leading services, keeping their clients compliant and away from employment tribunal and health & safety prosecutions. Today, the Group is a global operation with offices in the UK, Canada, Australia and New Zealand. The way in which they operate makes them market leaders. They are looking for a call handler to join the HR team, you will be answering calls from clients, triaging the query and either transferring to the correct department or arranging a call back. This is a very fast paced role that requires good customer service, professionalism, organisation and decision making. This an amazing opportunity for anyone looking to kick start a career, so if you are up for the challenge, apply today and we’ll be in touch!

What does the role involve?

The HR Call Handler role is an integral part of our operation. You will be responsible for handling reception calls, triaging queries and directing clients to the appropriate department. In addition, you will be responsible for reviewing emails and client online requests to ensure they are directed to the relevant departments, ensuring that excellent customer service is delivered throughout our clients’ journey.

You will also be responsible for the administrative function of the HR Advisory and Documentation department, liaising directly with colleagues within the teams and across other areas within the business. You will work closely with your Team Leader to deliver on departmental objectives through the development and roll out of key projects and initiatives to enhance service and facilitate the achievement of performance metrics across the department.

What will you bring to the team?

• An enthusiastic can-do attitude. The role is fast paced so you will need to be able to think on your feet #WeTakeAction.
• You will be liaising directly with our clients and dealing with internal stakeholders #WeInform.
• We are a forward-thinking organisation continually looking to improve our services and client experience #WeInnovate.
• A positive outlook. You will be joining a vibrant and collaborative team; teamwork is a must #WeCare.
• We are a marketing leading HR and Employment Law Group; our reputation is paramount to the work we do #WeDoTheRightThing.

What skills are we looking for?

• Customer service. We excel in customer service, check Trustpilot!
• Excellent communication skills, both written and verbal.
• Attention to detail.
• The ability to prioritise accordingly and multi-task.

What’s in it for you?

• 25 days holiday, plus the 8 bank holidays and an extra one for your birthday!
• Additional holidays, subject to conditions of service.
• Treats throughout the week – complimentary breakfast, fruit and Friday treats!
• Enhanced pension contributions, subject to conditions of service.
• Christmas Bonus, subject to conditions of service.
• Profit share, subject to T&C’s.
• Enhanced sick pay scheme, subject to conditions of service.
• Life Assurance.
• Access to a 24 / 7 Employee Assistance Programme.
• Healthcare cash plan.
• Healthcare Insurance, subject to conditions of service.
• Perks and discount schemes.
• Free on-site gym (grand opening TBC).
• Cycle to work scheme.
• Rail, Train and Bus Season Ticket Loans.
• Plenty of progression opportunities through our dedicated Career Pathway Programmes.

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